Rated 4.3 out of 5 by 251
Rated 4.0 out of 5.0 by BK53 Solihull stay
Mix up over our booking despite 2 phone calls. Staff were excellent (we had lunch for 8 people on Sunday). Good value.
Room service breakfast awful as always! Can't anyone make toast?
High time rooms were updated. Grubby carpeting, tired looking furniture, uncomfortable pillows and no control over heating.
Re food and beverage rating - based upon Sunday lunch in restaurant which was very good and excellent value, although shame it's now a carvery.
May 28, 2015
Rated 5.0 out of 5.0 by Buzzers Enjoyed my short stay
Only stayed one night as a guest of a wedding nearby
but was pleasantly surprised with the comfort and
look of this hotel, didn't have dinner but had breakfast the next morning which had everything you coudl want, I think my grandson tried it all !!!
Would recommend this hotel based on my short stay
May 28, 2015
Rated 4.0 out of 5.0 by NChap Overall really good, but slightly confusing club member service
We had stayed at the same hotel the weekend previously, and had a completely different check in experience this time. Very odd and now confused as to what is standard.
We have stayed here 3 times now, and really like the hotel, as it is quiet and comfortable. There are some improvements that could be made, but nothing major.
One of our top hotels for business trips to the NEC.
Only real negative - I do think that parking should be free when staying in the hotel.
May 27, 2015
Rated 5.0 out of 5.0 by jack666 great stay
Just great - friendly staff and great atmosphere. Breakfast was a little busy but all worked well with the staff.
May 27, 2015
Rated 5.0 out of 5.0 by Kellysonvacation Good value comfortable hotel
Stayed for one night while attending an event at the LG Arena.
Friendly and professional staff who met our request to change from a twin to a double room in a quiet part of hotel with no quibble.
Comfortable, spotlessly clean and well furnished rooms. Good value as rate included an excellent breakfast and parking. Will definitely return to this hotel in the future.
May 19, 2015
Rated 5.0 out of 5.0 by ann1959 business trip
my husband and i booked this hotel, him for leisure me for business. however due to unforeseen problems he was unable to travel, which was a pity as he would have loved the room. i only stayed one night out of the two nights booked but the reception staff did offer me dinner or breakfast as the room was non refundable. i thought this a very nice gesture. the room 106 was fantastic just what we had wanted for our trip. will definately be back with the husband so he can experience this hotel for himself. and it is very convenient for the shopping mall opposite.
May 12, 2015
Rated 5.0 out of 5.0 by drellim Business stay
Great clean hotel with friendly staff but a little bit pricey for what you get when compared to other hotels
May 11, 2015
Rated 5.0 out of 5.0 by sim1800 great food and pool
Great food and quiet relaxing pool facilities! Friendly staff, clean large room. Free parking too
May 9, 2015