Rated 4.2 out of 5 by 738
Rated 5.0 out of 5.0 by Gary61T Great service and staff
Nothing was too much trouble for the staff, they were very attentive and nothing seems to much trouble
Service was very good
Food very good for price, probably the best tomato soup I have ever had at any hotel, all the food was good and well presented
The hotel is in a good location to get anywhere in Southampton.
June 18, 2016
Rated 2.0 out of 5.0 by Darren1970 Nice upgrade in Lounge area - room and service poor
I have stayed in this hotel many times and recently stayed with my 2 children whilst my wife had some friends at our house, and I have to say the service and room quality has gone down hill.
The hotel has a refurbishment in the reception / lounge / restaurant and bar area which is very nice and comfortable and the food was good.
The welcome when checking in wasn't great.
The room even thou booking a family was one double bed and was not made up for another bed, when I called reception they said I could make the pull down bed up, I said they should!..which someone finally came and done.
The TV did not work and kept going off, I asked them to have a look but never got fixed - just kept saying no signal.
We stayed 2 nights and the room was not made up in between.
When checking out I waited to be asked how my stay was but nothing...when I said would you like my feedback to the lady on reception she said yes, I explained the above and all I got was oh sorry that's not good!
needless to say don't think I will be back, I am a spire member and this is the first time in all the years I have needed to complain at a Holiday Inn stay.
June 17, 2016
Rated 5.0 out of 5.0 by Jane1069 Spacious comfy rooms
Spacious, clean comfortable rooms. Beds are very comfy all facilities well provided . Great location if using cruise terminals . View from your window is good overlooking the water front . Room service food could be a little better with quality and presentation but apart from this a clean well established hotel . Even better now it has been refurbished . I always stay here when visiting Southampton and great with rewards scheme as my last stay was free with using my points so even better . Would recommend anyone to stay here.
June 17, 2016
Rated 4.0 out of 5.0 by TAR951 Good Stay
We had a good weekend but the chairs are not very comfortable.
Now you have taken away the suites we stay in the executive rooms so more comfortable chairs would be good.
Also, when the room was serviced for our 2nd night no new water was replenished which was disappointing.
Rest of the stay was very nice and the lady in charge of the breakfast was very good at her job
June 15, 2016
Rated 4.0 out of 5.0 by Barnaus Hotel correcto sin más, con atención de mostrador muy mejorable
Correcto sin más, el personal de recepción muy poco servicial
June 14, 2016
Rated 5.0 out of 5.0 by yorstrebor Superb position good quality great service
Overall the hotel is due a make over our bedroom was looking a bit tired, although it was spotlessly clean.
The staff were of the highest quality and always made you feel welcome, they were cheerful and very attentive can not praise them highly enough. Will definately stay here again due to the position and outlook.
June 11, 2016
Rated 4.0 out of 5.0 by Jessamandy Mr A Mason
Reasonable good hotel, comfy beds and good staff.
Breakfast was cold twice.
June 9, 2016
Rated 5.0 out of 5.0 by grantyboy61 Ugly exterior but great hotel inside
Looks dated and slightly run down on outside but interior is very pleasant. Our room on 7th floor was beautifully decorated, very stylish and clean with great views.
Staff were very friendly, efficient and helpful.
June 9, 2016