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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 972 reviews
88%
Recommend This Property

Ratings Breakdown

972reviews

  • 5 Stars
    498
  • 4 Stars
    280
  • 3 Stars
    112
  • 2 Stars
    50
  • 1 Stars
    32

Perfect overnight stay before cruise

By

22 June 2017

club

Greatest location for cruise! We were able to walk to our ship. If you ship is using the City Cruise Terminal, this is the perfect place to stay! Also 5-10 minute walk to old pubs or restaurants.

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Reliable and Comfortable

By

19 June 2017

club

Great hotel in convenient location. Old building but has been updated so clean and comfortable.
Nice breakfast but service can be slow when busy as only a small number of staff on duty and overwhelmed.
Do think that in line with other hotels locally, the prices are somewhat inflated simply because of demand rather than because of the quality /newness of hotel.

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Great hotel

By

18 June 2017

The staff where really friendly, we stayed for my daughters birthday and it was lovely. Clean and tidy rooms, they do need to be upgraded though,

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Pre cruise stay

By

17 June 2017

club

We received an excellent welcome from checking staff at reception. Rooms are very basic and dated and lack the facilities of more modern hotels. Bathrooms are old and need refer bushmeat as does the hotel generally.
Rooms should have safes installed. Lifts could also do with being refreshed.

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Good service

By

14 June 2017

club

Found all the staff very friendly. Te location and view from hotel window excellent.

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Cruise package

By

12 June 2017

club

An excellent pre cruise hotel. We were able to leave our car for a week, and taxis to and from port were arranged for us. Staff were extremely helpful. The position of the hotel is perfect for walking into the town centre (5-10 mins) with a cinema complex and a wide range of restaurants and bars in the West Gate centre. From the hotel rooms you can watch the huge cruise ships in port. We'll definitely stay here again.

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Very good

By

10 June 2017

club

Great customer service. Rooms were clean and breakfast was brilliant with the hotel close to the city centre. Not having been to Southampton since 1998 (when I was a student) I thoroughly enjoyed my stay

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Room/halls

By

09 June 2017

club

Dated, need refurbishment.
Elevators very small.
Stasff very helpful.

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positioning

By

07 June 2017

club

The hotel is a great place to watch shipping movevent along Southampton Water. It is also very close to many amenities

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Cruise and stay

By

06 June 2017

club

We have stayed at this hotel quite a lot and it meets our requirements.
I have to say that the bedroom is a little tired and I am aware that you are updating rooms

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Cruise

By

03 June 2017

platinumelite

Convenient to cruise terminal and pubs. Good hotel. I also recommend the Duke of Wellington pub.

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Great location and service

By

01 June 2017

Way above standard holiday inn... great service from start to finish

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