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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 737 reviews
91%
Recommend This Property

Ratings Breakdown

737reviews

  • 5 Stars
    396
  • 4 Stars
    231
  • 3 Stars
    63
  • 2 Stars
    28
  • 1 Stars
    19

Great place to stay

By

19 September 2017

club

Clean room and very friendly staff. Parking is not as expected.

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Holiday Inn, Surbiton, also known as Kingston South

By

18 September 2017

platinumelite

Nice, spotless spacious room overlooking the marina. Staff very welcoming and keen to please. Full menu and my choices were tasty. Short taxi ride from Surbiton station. I attended a congress at Sandown Park and this was a 10 min taxi ride away. Very convenient location. IHG management please acknowledge the extremely good staff at this hotel.

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Quiet, comfortable room, good location for access to Kingston University

By

17 September 2017

club

Pleasant stay, helpful staff, slept well. Not so keen on the retro brown metallic look of the rooms and coudnt get the taps to switch from shower to bath: good that there was a bath though. Comfy bed and pillows, all clean and well-maintained. Would stay again.

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Another great stay

By

17 September 2017

club

A warm welcome. Friendly staff. Spotlessly clean throughout. Comfortable rooms and the bar and restaurant are very pleasant. The food is very good. Really enjoyed my stay again.

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Chambre agréable

By

15 September 2017

club

Nous avons séjourné 4 nuits dans cet hôtel. Mis à part les problèmes d'accessibilité (seule possibilité taxi, le bus étant compliqué), le service est convenable. pas de chaînes en français à la TV. La literie est top, le petit déjeuner un peu moins

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limited amenities in the bedroom

By

15 September 2017

club

no minibar (but the space for it is there), no bottle of water, very limited space for clothes in the bedroom. a part from that which was disappointing, very nice staff, room is clean, quiet (I was on the back side) and good breakfast with organic and gluten free food which is really apreciable.

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Kingston

By

14 September 2017

club

Generallyball good but look for hidden service charge on restaurant menu. States 10% but they tried to charge me 15%.

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Excellent service

By

13 September 2017

club

Staff are friendly and helpful, The ambiance was good.The choice of menu and the quality of food and speed of service are very good. Very comfortable stay and very good view of Thames River and very relaxing. Good free secured parking facility.
I will certainly recommend to my friends.

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Great hotel and service

By

11 September 2017

Lovely welcoming team, relaxed atmosphere and good rooms.

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Great hotel

By

11 September 2017

club

Daughter lives locally,this hotel is one of the best I have used in this country

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Shame about the bed

By

10 September 2017

The mattress was simply terrible. Feklt like they had pushed two beds together and put a flimsy mattress on top. Both sides of the bed were at different heights.

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Accommodation and Service

By

10 September 2017

platinumelite

The hotel offered a warm welcome , great service , clean room

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