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Rated 4.2 out of 5 by 291 reviewers.
Rated 4.0 out of 5.0 by Good Experience Lovely Hotel Great location for Surbiton and Kingston. Very well appointed hotel. Disappointed not to have been recognized as an IHG Priority Rewards member and having to prompt on benefits. Also found checkout to be slow and difficult. Staff talked amongst themselves as a queue grew and twice on being about to be served, I ended up being "trumped" by couriers or deliveries. Despite having questions I ended up being frustrating and using the express box instead. The room, amenities etc all very good and as expected in a newly refurb Holiday Inn. June 24, 2015
Rated 4.0 out of 5.0 by A good night's sleep Found the stay efficient in a well-presented hotel. Appreciated the free parking into the late afternoon on the day we checked out. June 23, 2015
Rated 4.0 out of 5.0 by Comfortable bed and quality of room Good night and stay. Nothing to complain about. Only issue was road noise from outside. June 22, 2015
Rated 5.0 out of 5.0 by Great service and rooms Exceeded my expectations for the standard of rooms and also for the friendly and efficient staff and service. Can't fault it! June 15, 2015
Rated 5.0 out of 5.0 by enjoyable stay I THINk ALL I NEED TO SAY IS IN THE SURVEY really enjoyable stay. June 13, 2015
Rated 5.0 out of 5.0 by Home awy from home I stay here many times a year, always looked after, get status recognition 99% of the time. Will go back and back! June 9, 2015
Rated 5.0 out of 5.0 by Friendly staff, clean hotel. As ever the hotel was spotless and the staff were friendly. The only real negative on this stay was waiting 45 minutes for dinner one night. It meant I didn't eat until after 10pm. Other than that everything was pretty much as it should be. June 9, 2015
Rated 5.0 out of 5.0 by great staff and modern clean good looking hotel Enjoyed our stay and would recommend this hotel to others. May book for a forthcoming event. Great staff and a good quality experience June 9, 2015
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