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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 1051 reviews
81%
Recommend This Property

Ratings Breakdown

1051reviews

  • 5 Stars
    489
  • 4 Stars
    378
  • 3 Stars
    108
  • 2 Stars
    52
  • 1 Stars
    24

Like my home in town

By

24 January 2017

platinumelite

The facility has become more and more like my home in town. Every time I stay this place make me feel so warm and convenient, and fall in love of the city.

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服务不错但酒店隔音和淋浴热水需要改进

By

24 January 2017

工作人员亲切热情,服务响应快速。
房间隔音不够好,能听到隔壁房间讲电话的声音。
淋浴间的热水不稳定,时冷时热。
房间空气太干燥。
6楼餐厅排风不好,头发衣服容易沾上油烟味。

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酒店挺不错的

By

24 January 2017

有健身房,而且器械比较齐全,虽然有点陈旧,但是不影响使用。服务员态度很好,办理入住和退房时间都非常短,效率很高!
房间很大,很宽敞。就是早餐种类有点少。

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Over priced stay

By

22 January 2017

club

Compares to other hotels in the area, this one is way over priced for its condition. Room is old and bathroom is poorly maintained. There is severe leak on the shower head so the water bursts pretty much all over. There is even bigger problem with water temperature, it's either extremely hot or cold. You can still hear the traffic noise from the 18th floor. The only things I like about it are its location and the Starbucks in the lobby....

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Plumbing problem

By

22 January 2017

platinumelite

I am a regular client to this hotel because of its location in Suzhou. It is not a five star hotel so I do not rate it as one. But its plumbing condition of the room I stayed has not improved since the last year. This has been brought to the attention of the staff but no action has been taken. As a hotel, plumbing should be in good working condition.

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服务一流

By

21 January 2017

club

环境优美,服务一流,人员亲切,地理位置优越,周边配套完善,商务配套完美.有时还有赠送新鲜水果,不时给予惊喜

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服务周到

By

20 January 2017

club

服务态度良好、对宾客关心到位,能及时解决顾客遇到的各种问题。地理位置优越,交通便利。最关键的是人长得漂亮。

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超出预期

By

20 January 2017

整洁,周边环境方便,对面就是喜欢的火锅店。
楼层够高
周边游玩的地方也不少,靠近石路步行街

整洁,周边环境方便,对面就是喜欢的火锅店。
楼层够高
周边游玩的地方也不少,靠近石路步行街

整洁,周边环境方便,对面就是喜欢的火锅店。
楼层够高
周边游玩的地方也不少,靠近石路步行街

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Comfortable bed

By

20 January 2017

club

Towels are too old, maybe 10 years, I dont understand why this could be happened.
Hotel is in the center of the old city blocks, very hard to park the car.

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性价比超高

By

20 January 2017

位置很好,出行方便。性价比很高。早餐尚可。空调温度合适,但是噪音太大。门口停车位置少。大厅太小气,相比去过的其他假日酒店,不够宽敞明亮。稍微有些旧。

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前台服务态度非常好。

By

19 January 2017

platinumelite

入住酒店时,前台工作人员的服务态度很好。能够有效的识别出客人的会员身份。客房服务态度也很好,送洗的衣服能及时地清洗并送回。

Posted byHotelStaff
20 January 2017
尊敬的贵宾,感谢您入住苏州茉莉花假日酒店。 感谢您对我们服务的认可,作为国际连锁的品牌酒店,我们致力于为每位宾客提供完美的入住体验,您的认可就是对我们最大的鼓励,期待您的再次入住! 您诚挚的, 苏州茉莉花假日酒店
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苏州茉莉花假日酒店

By

18 January 2017

club

总体感觉还是很好的,前台接待热情,客房整体干净整洁,但是有一台设备上面落了很多灰。预订的时候没有注意早餐问题,入住的时候问了前台早餐的时间和地点,以为我们的预订包含了早餐,但第二天去餐厅的时候却告知没有早餐,场面比较尴尬。

Posted byHotelStaff
21 January 2017
尊敬的宾客,您好。感谢您选择入住苏州茉莉花假日酒店并給予详尽的点评。酒店管理层很重视您的反馈,已通知相关部门进行整改,期待您的再次光临,见证我们的改变。
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