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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 1494 reviews
81%
Recommend This Property

Ratings Breakdown

1494reviews

  • 5 Stars
    722
  • 4 Stars
    516
  • 3 Stars
    155
  • 2 Stars
    66
  • 1 Stars
    35

服務

By

22 October 2017

platinumelite

不到位差不到位差不到不到位差位差不到位差不到位差不到不到不到位差位差位差不到位差不到位差不到位差不到位差不不到位差到位差不到位差不到位差不到位差不到位差不到位差不到位差不到位差不到位差不到位差1

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服务很好

By

21 October 2017

酒店服务很好,早餐的变化太少,房间隔音效果不是很好。地理位置很好,去周围的景点、地铁和火车站都很方便。周围吃饭的地方也很多。

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客房服务到位

By

21 October 2017

club

优点:
客房工作人员服务态度热情,有求必应~第一次鼠标没有电了,咨询客房有没有电池,很快就拿来了电池。第二次周末遇到打扫卫生的阿姨,我询问闹钟不响了,她说昨天帮我换了电池,今天应该能响,心里很高兴,服务很到位~第三次我买了水泡茶喝,第二天阿姨就帮我多放了两瓶水,应该是觉得我有茶具需要泡茶,很惊喜很意外~
缺点:1.房间隔音好差,有天晚上隔壁喝酒很吵
2.前台我觉得应该提前询问客人是否续住吧,我忘记续住后直接无法续住了,不得不找其他的酒店~很耽误时间

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非常好的酒店

By

20 October 2017

一次非常舒适的入住 酒店客房非常棒!很喜欢!!!!!下次还会入住 交通方便 就在石路商业街附近 服务业很好 客房很大

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舒适体验

By

19 October 2017

位置很好,楼下有方便的公交车去景点,附近有很多餐厅的选择以及楼下有星巴克
如果房间朝东,可以俯瞰整个城市,视野开阔
硬件配置似乎时间长了,例如纱帘明显旧了,毛巾薄了,床垫真的太软,这是唯一不太好的体验,睡下来觉得累
早餐的西餐丰富,沙拉的芝麻汁、油醋汁非常棒。但是中餐就比较令人失望了,菜色不太好,油条永远是炸的黑并且很细,以及很多时候菜是凉的,因为虽然下面在加热,上面是敞开的,降温快。另外不提供现做蛋卷,只有煎蛋和煮蛋略有意外。另外,会员水果一直没有送。

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超值

By

18 October 2017

作为白金卡会员。能享受额外加了一份早餐。还有能使用行政酒廊happy time。以及冰箱的免费饮料。非常超值,下次还会继续入住

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床铺舒服

By

17 October 2017

club

很好,以后继续入住,在市中心,到哪都很方便,第二天参加一个培训,走路几分钟就到了!!!!!!!!!!!!!!!!!!!!!!!!!!

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客服舒适,早餐较差

By

16 October 2017

platinumelite

客服干净整洁,灯光能够明亮些就更好了。
早餐环境脏乱,味道一般,很多食物补给跟不上。可能跟十一客流量大有关吧

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酒店位置出行方便,周围配套齐全。

By

16 October 2017

酒店位置出行方便,周围配套齐全,无论是公务出差,旅游度假都可以选择该酒店。酒店离苏州关前街很近,步行就可以到达。

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有点年头的酒店

By

16 October 2017

国庆的时候提前三个月兑换积分房。之前住过,没有惊喜。出行极方便,酒店有点年纪,大体保养的还可以吧。不过空调声音好大,开了似乎也没制热或者制冷,边边脚脚的小地方卫生打扫的不算特别好。

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服务很好,有问题也及时得到解决

By

16 October 2017

前台和礼宾服务非常到位,态度很好,体验很不错,对酒店整体满意,只是网络需要进一步提高,以后还会再次入住

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ビジネスで蘇州に宿泊するときの定宿

By

15 October 2017

club

このホテルにはもう15年くらい宿泊しています。おそらく宿泊日数は100泊に近いと思います。かつて蘇州には設備の整った手頃な価格のホテルが少なかったですから、大変貴重なホテルでした。最近はもっと設備の新しいホテルが増え蘇州でも選択肢が広がりました。それでもこのホテルを使い続けるのは、今まで毎回悪い印象がないことが最大の理由です。スタッフのホスピタリティやホテルの清潔度、問題が発生したときに対応の早さなど、中国のホテルでは屈指の評価を与えて良いと思います。レストラン松鶴楼も美味しいのでよく利用しています。

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