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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 1396 reviews
81%
Recommend This Property

Ratings Breakdown

1396reviews

  • 5 Stars
    681
  • 4 Stars
    479
  • 3 Stars
    144
  • 2 Stars
    59
  • 1 Stars
    33

入住舒适,效率很高

By

15 August 2017

这是我今年第15次入住这个酒店了,酒店虽然有点老,但是服务很周到。晚上到的比较晚,由于没有自己想要定的房间了,前台主动给我升级了豪华房。

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比较舒适,前台服务一般般

By

15 August 2017

club

入住比较舒适和快捷,前台服务一般般。房间临街,隔音效果不是很好,晚上会听到街道上嘈杂的声音,比如汽车行驶、喇叭声

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位置优越 餐饮一流

By

13 August 2017

platinumelite

位置优越:离山唐街很近,适合工作之余欣赏当地特色建筑;里石街很近,饮食很方便
餐饮一流:酒店5楼的松鹤楼食物物美价廉,适合商务及朋友聚会

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轻松,愉快

By

13 August 2017

platinumelite

白金卡会员不用押金,轻松入住,让人感受到洲际酒店的待客之道-信任。希望在其余会员酒店保持同一种对待方式,就更好了。

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服務一流

By

12 August 2017

platinumelite

因出差需求,酒店能適時提供派車服務,讓我感到窩心且感到舒適,不需要自己去做繁瑣的事情!且因為企業合作關係,能享用行政酒廊,餐點新鮮且樣式豐富,令人流連忘返。

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餐厅有待提升

By

11 August 2017

platinumelite

早餐和happy time的地点都需要做提升 拉动凳子的声音非常嘈杂 可以通过铺设地毯有效缓解这一问题 原本28层的观景效果是不错的 但是并没有很好利用这一优势

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床铺舒适,服务一流

By

10 August 2017

club

挺好的,拖鞋有点廉价。别的没什么了挺好的,拖鞋有点廉价。别的没什么了挺好的,拖鞋有点廉价。别的没什么了挺好的,拖鞋有点廉价。别的没什么了挺好的,拖鞋有点廉价。别的没什么了挺好的,拖鞋有点廉价。别的没什么了

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干净整洁,亲子房布置宝宝喜欢。

By

09 August 2017

干净整洁,亲子房布置宝宝喜欢。干净整洁,亲子房布置宝宝喜欢。干净整洁,亲子房布置宝宝喜欢。干净整洁,亲子房布置宝宝喜欢。干净整洁,亲子房布置宝宝喜欢。干净整洁,亲子房布置宝宝喜欢。干净整洁,亲子房布置宝宝喜欢。干净整洁,亲子房布置宝宝喜欢。

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位置好

By

09 August 2017

club

交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;交通方便;

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地理位置优越但前台员工Tina影响了整体体验

By

08 August 2017

酒店位置和性价比没的说,但由于以为前台员工Tina,让我整个体验非常糟糕,影响了这次旅途的心情。
我走到前台,说要办理入住,她硬生生回复了两个字:证件。当要刷预授权的时候,我拿出储蓄卡,她说只能用信用卡,可是我在所有洲际酒店都可以用储蓄卡预授权。我每说一句话,话音还未落时她都能给我顶回来。因为我的信用卡还未还款,所以额度不足,然后她就开始给我臭脸看,说话声音很大声。旁边以为男性顾客还看过来,让我觉得十分难堪。最后她要我先把房费付了,还刷了两百的预授权,好像我要把房间给烧了似的。
房卡不是双手递给我的,是扔过来哦,全程没有正眼看我。
和洲际客服联系了之后,要求给回复,但被拒绝了。所以我现在只能写邮件给洲际美国总部了。

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茉莉花加入太老

By

08 August 2017

地理位置很中心,靠近苏州火车站只要两站地铁。所以如果你要赶火车,那么这里是最近的IHG酒店。但酒店过于老旧,服务典型的国内3星宾馆态度。如果不赶火车应该不会再去住了。

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床铺舒适,位置很好

By

08 August 2017

苏州比较常去的holiday inn,是中高端酒店的性价比首选,位置很好。石路吃喝玩乐都方便,到各个地方也比较近。酒店虽然有点老,但是床铺和洗浴很舒适,房间空间也足够。

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