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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 1160 reviews
81%
Recommend This Property

Ratings Breakdown

1160reviews

  • 5 Stars
    552
  • 4 Stars
    405
  • 3 Stars
    121
  • 2 Stars
    53
  • 1 Stars
    29

设施老旧,地理位置好

By

30 March 2017

1、酒店设施老旧
2、酒店地理位置较好
3、酒店服务人员服务态度一般
4、附近餐饮比较方便,靠近山塘街
5、酒店的毛巾、枕巾之类的都比较陈旧
6、不能体现ihg的一贯酒店风格

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地點方便

By

30 March 2017

距離蘇州的景點山塘街一公里, 觀前街兩公里, 自行散步或是搭車都很方便, 石路步行街距離不到五百公尺, 吃飯逛街都很近.

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客房

By

30 March 2017

club

窗户隔音效果有待加强,晚上车辆比较多,鸣号的声音比较影响晚上休息,建议改成双层玻璃或其他型式
客房里有点闷热

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服務不錯硬體稍差

By

30 March 2017

服務有到位,但房間硬體還能改善,雖是出差但這些服務還是有顧慮,希望未來越來越好,地理位置不錯但隔音需要加強,室外溫度低但因為房間沒有通風所以需要空調,但空調不能調溫度是我很在意的,總不能5天都開著窗睡覺吧!

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茉莉花酒店评价

By

30 March 2017

这家酒店的地理位置比较方便,客房的卫生条件良好,但客房外的噪音较大,另外房间的床不舒适,特别要提的是这家酒店的服务非常差,前台的服务人员服务态度不好,不能耐心回答客人寻求的帮助。这是我住过服务最差的洲际集团酒店

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服务好,位置好

By

27 March 2017

platinumelite

每次来苏州都会住茉莉花假日酒店。因为酒店位置比较好,第二酒店的工作人员服务很好。由于经常入住,所以办理入住的时候不需要刷卡。退房的时候直接结账就行了,非常方便,

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愉悦出行

By

27 March 2017

club

酒店位置合适,出行便捷,交通便利,周围环境干净优美,靠近商业街,游玩散步很合适;酒店设施齐全,设备品质保证,内部摆布陈列舒适怡人,服务接待品质不错的,综合品价:不错!

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如非必要 并不推荐

By

27 March 2017

如非地理位置、时间等因素,并不推荐入住,整体体验在同类型同价位的酒店中并无优势。特别是度假休闲,金鸡湖畔的新酒店包括ihg集团的洲际都是更好的选择。

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有待改进

By

27 March 2017

感觉前台接待不是很娴熟。入住时居然查不到预订记录。会员编号也没有j及时录入,至今没看见我的入住累积的记录。

会员优先通道如同虚设

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前台服务一流

By

27 March 2017

前台接待人员热情大方,当我登记入住时,能迅速识别我的至悦会员身份,并按照我的至悦会员身份,办理我的入住,同时告知我的至悦会员贵宾礼遇。办理入住完成后,将我领到电梯口,陪同我直到我进电梯。

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服务不错

By

27 March 2017

商务出差到苏州,基本都住在这家酒店,主要是交通方便。酒店里设施一般,从去年开始大堂酒吧也撤掉了,真是不方便。

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服务态度好,房间大

By

27 March 2017

服务态度好,房间大,地段好,周围商业发达方便。班车方便。设施符合假日的特点

淋雨热水太小,半天才开始热,而且出水小

临街房间半夜噪声大

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