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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.4

based on 1121 reviews
85%
Recommend This Property

Ratings Breakdown

1121reviews

  • 5 Stars
    686
  • 4 Stars
    302
  • 3 Stars
    89
  • 2 Stars
    20
  • 1 Stars
    24

退房速度快

By

19 October 2017

club

接待的人员太少在节假日期间,还好入住的登记速度比较快,房间设施比较一般,床铺够整洁。大厅有活动的时候,明显人比较多,有时候会很混乱。

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体验很差

By

19 October 2017

四面靠马路,把窗户关上后也非常非常吵,入住时排队等待时间也非常长,体验很差。另外早餐时播放的音乐一直是一首曲子,也非常吵

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服务很好,体验不错

By

18 October 2017

服务很好,体现了洲际酒店管理到位,非常好,还会入住。服务很好,体现了洲际酒店管理到位,非常好,还会入住。

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服务一流

By

18 October 2017

club

整体感觉酒店外观大气,购物方便,出行方便。距离地铁站近。服务人员态度好。
住房舒适度好,整洁,大小合适。整提感觉不错。只是房屋噪声较大。

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硬件尚可,软件需要提升

By

18 October 2017

club

硬件尚可,系统的流程、管理水平和服务的质量需要好好培训。相比同类级别的舒适性酒店包括自己品牌的holiday其他店有较大的提升空间。

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Very good value

By

18 October 2017

platinumelite

Perfect location,friendly staff, best of value! Highly recommended this hotel! Definitely will come back in the future visit to Tianjin!

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床铺舒适

By

17 October 2017

club

十一期间入住的豪华套,网上订的,忘了自己是会员,应该打电话问问价格。酒店位置很好,很干净,但体会最深的是床,比其他酒店的床软,软床提高睡眠质量

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酒店清扫不干净

By

17 October 2017

club

连续入住两天,第二天清扫不干净彻底,地上的垃圾没有清理干净,客服打扫人员很早就在酒店楼道间大声交谈,影响睡觉

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员工服务态度有待提高

By

16 October 2017

打算带小孩去游泳,先去看看吧,泳池接待男服务员态度非常差,直接说,不能看,只能看视频,还说了冷!前台人员不认真,问会员是下午两点退房吗?她却回答说不是,都是12点,因为酒店满房之类的原因,后来又打电话问前台,说确实是下午两点退房,差点被那个给忽悠了。不满意。不过酒店直通商场还是非常棒的,很方便,很喜欢!房间里再备上塑料拖鞋就更好了。

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性价比高

By

16 October 2017

性价比高 服务不错 设施陈旧 办理登记入住的时候 需要等待很久 作为洲际酒店集团的大使会员 以后应该不会再次入住这家假日酒店 还是洲际酒店、皇冠假日比较靠谱。。。

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餐厅服务人员值得点赞

By

16 October 2017

club

商务会议,入住水游城。入住后发现该酒店房间面积远不及日前入住的京基皇冠假日酒店,并提出想更换房间,但由于入住率较高,因此没有如愿。入住后,体验了健身房,行政酒廊等......员工的精神面貌太差了。第二天通过前台更换了房间,面积大了,但没有了浴缸。之后用早操被告知只有一位可免费食用,当时非常生气,我入住时办理的两位早餐,这时,二楼餐厅的一位戴眼镜短发的女孩(服务生),为我服务,让我们先行用餐,她去沟通。沟通后为我们送上了咖啡,并表示歉意。心情顿时好转。离店手续繁琐,没有体验到会员的待遇。对该酒店很失望,但有上面提及的女服务生的出现加分不少

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123456

By

15 October 2017

club

服务人员态度不错 不过遇到事情处理问题不懂变通 需要客人等待时间较长 1111111111111111

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