Rated 4.0 out of 5 by 352
Rated 2.0 out of 5.0 by L1977 Pick another Holiday Inn
I stay in a hotel on average about once a month. I've found I always sleep best on the Holiday Inn beds and so for the last 8 months I've been loyal to this chain and have stayed in Holiday Inns from Niagara Falls to Kingston.
This is the first time I've been so disappointed in a Holiday Inn hotel. It started with the staff at the front desk, Naidi was so incredibly UNfriendly, bordering on rude. We were allowed an early checking (we arrived barely an hour early) but made to feel that we were HUGELY inconveniencing this man.
Upon arriving at our floor, the cleaning staff was still working, but bags of garbage were on the floor and a few cleaning rags which had fallen off the staff's cart. This did not leave a good impression and left me wondering if those cleaning rags were going to be used to "clean" a room after they have been on the floor in the hallway.
Even though our room had already been cleaned and the staff had moved several doors down the hall, we were short towels and missing soap and shampoo. I don't understand why the cleaning staff would move on to the next room without completing our room first.
The room was nice, but there was a hole in the bathroom next to the toilet with a copper pipe poking through, this is rather disappointing for a Executive-King room. Also there were several lightbulbs burnt out in the bathroom and the room. Finally the toilet wasn't flushing properly and on Sunday we had to have maintenance come and snake out our toilet.
I would expect the cleaning staff to notice a slow toilet and burnt out bulbs - the bulbs are purely unacceptable.
In closing, I understand this is an older location, but it needs some work, especially with the staff.
October 8, 2015
Rated 5.0 out of 5.0 by Marie Louise Conveneient to airport
Great hotel, attached restaurant also great, and free transport to airport. But parking is expensive.
October 7, 2015
Rated 4.0 out of 5.0 by Enrico53 viaggio di lavoro
il soggiorno è stato di una sola notta.
Il personale è stato molto gentile e professionale, le camere pulite .
October 7, 2015
Rated 5.0 out of 5.0 by Robert666 Suprisingly quiet room for being so close to the airport
The room was very quiet and dark, and the beds must have been new as they and the pillows were very comfortable. Our only complaint is the $15 daily parking fee... this hotel has a massive parking lot completely surrounding the building, and while we were there it was mostly empty... seemed odd to be charged for parking as such.
October 6, 2015
Rated 5.0 out of 5.0 by Dj63 Accessible
First time staying at this particular Holiday Inn and I found it to be well managed, efficient and I found it to be really convenient for both my business travel and after hours due to the proximity of quality restaurants
October 5, 2015
Rated 5.0 out of 5.0 by jandell47 I do not consider staying anywhere else
I always stay here when travelling. I spend about 9 months here in Mexico and stay the night before leaving and the night when I get back. Last year I had to come back for a short period in March and again stayed here- so it was 4 visits last year.
October 3, 2015
Rated 4.0 out of 5.0 by michpolo Good place to stay
Great place for an overnight airport stay. Package with airport parking is a good value. Can take a long time to get there (via shuttle) during rush hour
October 1, 2015
Rated 5.0 out of 5.0 by Terrz I will stay here again!
I travel for business quite a bit. I'm always confident I will be comfortable at a Holiday Inn!
October 1, 2015