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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 1458 reviews
80%
Recommend This Property

Ratings Breakdown

1458reviews

  • 5 Stars
    609
  • 4 Stars
    472
  • 3 Stars
    183
  • 2 Stars
    110
  • 1 Stars
    84

Great place

By

17 July 2017

club

I recommend this hotel to anyone. The staff are awsome

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disorganized

By

16 July 2017

This hotel needs to get it together in their reservations and booking departments. I had people travelling for business. I needed to pre pay the rooms. WHen I asked to do so, I was not notified that i would need a credit card with a company name on it. This was the first time I have encountered that with Holiday Inn. I do a lot of travel with business, and this is the first time I was not able to use a company credit card just because it was in my name. I am the owner of my company, of course the credit card is in my name!

It took 3 days to get it sorted out, and in the mean time, they charged my personal card associated with my membership, without an authorization form or anything, but could not charge the card for which I had provided all the forms and information??

Then, the charges went to a company card and I could not get the hold removed from my personal card for another 5 days.

Worst experience ever.

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Toronto stay

By

16 July 2017

My room was unclean.
I asked for an extra blanket and I had to call front desk 2 separate times and then they brought me a old, torn, dingy white blanket.
The "sample" size toiletry in the room were open and used.

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Comfortable bed and staff ver helpful

By

15 July 2017

I was jet lagged from my transatlantic flight but slept very well for the duration of my stay. I didn't need my room cleaning or towels changing for those three days. The room staff provided additional coffee capsules when asked. The front desk staff were also helpful as my cases did not arrive with my flight and provided updates with regard to information about its whereabouts.

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Too much money for less or no service

By

12 July 2017

club

Unless you have to stay in Toronto down town area, it's better stay away from dt. Too expensive for no breakfast and small room.

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Nice evening

By

10 July 2017

club

A eveniing dinner, concert all with in walking distance.Even some shopping it was a great stay and would do it again.I am planning another trip in Oct. and will be staying there again....Its just a perfect location to everything.

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Darryl and Lina are the best!

By

08 July 2017

Darryl and Lina are two of the best bartenders we have ever met! We stopped at the lounge nightly!
The staff goes above and beyond to make your stay great.

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My sty at the down town Toronto Holiday Inn

By

08 July 2017

club

The one thing that I pressed me the most was a young man who is a porter and is Training for the front desk, sorry I do not remember his name. This young man made our stay very nice, I think you my know who he is and he needs to be promoted.

The beds are nice.

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Stay was great

By

07 July 2017

platinumelite

The staff are always courteous and friendly would recommend this to all my friends have stayed at other hotels in Toronto but prefer Holiday Inn Downtown Toronto

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Nice Hotel

By

07 July 2017

Very clean and very friendly staff, from the front desk to the cleaning crew and maintenance staff members in the elevators.

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Great downtown location

By

07 July 2017

platinumelite

Easy access to fireworks, public transportation and great restaurants!

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Nice room and excellent location

By

05 July 2017

This hotel was very clean and the staff were very nice. It was extremely convenient and about a block from a subway station,

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