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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 671 reviews
84%
Recommend This Property

Ratings Breakdown

671reviews

  • 5 Stars
    310
  • 4 Stars
    202
  • 3 Stars
    91
  • 2 Stars
    39
  • 1 Stars
    29

comfortable place to stay .

By

22 June 2017

club

Very comfortable place to stay;Plenty of , room for parking .ease of accex to AI. for visiting Beamish Museum. Pleasant land skapeing around the Hotel,

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Pleasant and relaxing overnight stay

By

17 June 2017

Stayed overnight during brief visit to area. As usual staying at HI hotels was pleasantly and relaxing. Only problem we encountered was we were unable to grow Wi-Fi in our room. As we were only staying for the one night, this was not really a problem. Would we stay there again? Yes we would

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Facts only Holiday inn Washington uk

By

15 June 2017

1. Shower was flooding the bathroom, maintenance came to fix it but it didn't work. Checked out eventually without having a shower.
2. Smell of paint coming from the corridor.

Otherwise might have been a good stay

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Home from home

By

14 June 2017

club

warm welcoming hotel, staff are friendly and very helpful, nice relaxed public areas, good selection of food and drink. My family and I stay here once a month to visit family, its in an ideal location for major roads, and easy to get into Newcastle or Metrocentre Gateshead A great place to stay. Looking forward to my next visit

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Clean hotel and grounds

By

14 June 2017

Well kept hotel, surrounding hotel grounds were well kept.

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Very comfortable bed great staff

By

14 June 2017

club

Hotel very comfortable staff very friendly and careing breakfast was very good a great choice of food .

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Very welcoming when we arrived

By

12 June 2017

Enjoyed our stay and easy to find just off the motorway. The rooms where nice and clean. Needed some more pillows and was brought up ASAP. Couldn't fault it.

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chambre bruyante

By

11 June 2017

club

besoin de double vitrage chaine française nettoyage a amélioré

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Comfortable stay

By

10 June 2017

club

Great handy location nice rooms good parking. Only breakfast was a let down .

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Restaurant

By

08 June 2017

club

The food was excellent , however breakfast could be refilled more often .

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Great service and friendly staff throughout.

By

06 June 2017

platinumelite

Stayed here many times over the years and love the hotel and it's location to the NE, we've always had good service and you can always rely on getting a great breakfast with plenty of choice.
Newly updated guest rooms with new bathrooms, please they have swopped the bath for a large walkin shower.

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Poor smell from room

By

06 June 2017

Very disappointed in this hotel staff response to our complaint is so poor we are still waiting on a call back from the manager would not use this hotel again

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