Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
The information you provided does not match what we have on file for you. Please try again or call IHG® Rewards Club Customer Care at 1-888-897-0089.
Your IHG® Rewards Club account already has a PIN associated with it. If you use our automated telephone system, your PIN is the same. If you have forgotten your PIN, we can email your PIN to the email address in your IHG® Rewards Club account. Please contact your nearest IHG® Rewards Club Customer Care Center for assistance.
The PINs you entered do not match. Please re-enter one or both PINs to make sure they are exactly the same.
Your PIN is not strong enough. You must change your PIN.
Email addresses must match.
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Your session has expired. Please sign in to your profile
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 1187 reviews
96%
Recommend This Property

Ratings Breakdown

1187reviews

  • 5 Stars
    939
  • 4 Stars
    171
  • 3 Stars
    36
  • 2 Stars
    27
  • 1 Stars
    14

Business stay

By

11 November 2019

platinumelite

As a business traveler, I found this hotel to be excellent in terms of comfort of bed, front desk service, and quick check out. I would highly recommend this hotel.

Read More
Read Less

Holiday

By

09 November 2019

platinumelite

Great hotel, very new and clean. Love that they had a free drink for all guests.

Read More
Read Less

Safe

By

09 November 2019

I felt ssfe staying there as a single woman.
It was clean and spacious.

Read More
Read Less

LOVE THIS HOTEL

By

07 November 2019

The team is amazing welcoming and genuine. Consistent GREAT service, everything is top notch from welcome to rooms to Johnny's for Dinner.
If I have to be away from home this team makes it easier and I feel very cared for each time I visit.

Read More
Read Less

Nice Accomodations, Great location

By

06 November 2019

club

Had a pleasant stay at this location. Close access to the mall and restaurants. Hotel is well taken care of, everything feels new. Thought the beds and pillows could be more comfortable.

Read More
Read Less

Nice hotel- great restaurant

By

04 November 2019

This is a very updated and clean hotel. The on-premise restaurant was excellent.

Read More
Read Less

Friendly Staff

By

01 November 2019

club

Whenever i come to Iowa i always stay here, clean hotel and rooms, excellent service and a nice steakhouse.

Read More
Read Less

Holiday Inn Football Tourney

By

30 October 2019

club

We always gravitate towards Holiday Inn. I have yet to be let down. I have left other hotels refusing to stay due to various reasons. They have always been accommodating and comfortable.

Read More
Read Less

Great stay in West Des Moines

By

28 October 2019

club

Very attractive, clean hotel. Very quiet with comfortable beds so got a great nights sleep. Right across the street from several large shopping malls.

Read More
Read Less

All excellent but one thing

By

25 October 2019

platinumelite

The hotel is great once you get inside but trying to get into the hotel parking is a nightmare, we were told it was a design defect. Sure is. You have to go through other parking lots to get to the back side of the hotel then drive around to the front. Terrible signage.

Read More
Read Less

Comfortable bed, easy to navigate

By

23 October 2019

club

Went down there for a wedding and it was easy to find my way to and the ballroom from my room. The bedroom was comfortable and the air flow was amazing. Room temperature was easy to keep at a steady temperature. (This is something I look for when it comes to hotel rooms). Enjoyed the stay. Staff was friendly and easy to approach

Read More
Read Less

My Go-To West Des Moines Hotel

By

21 October 2019

club

When I stay in West Des Moines for work or leisure I choose this hotel because I'm familiar with it and I know they keep a high standard for service and cleanliness. I also like that Johnny's is located inside the hotel so I know that if I'm pressed for time or don't want to venture out I can enjoy an upscale meal with some healthy options and excellent service. I would also like to note that as a female traveling alone and having stayed at this hotel several times, it has always seemed very safe and secure.

Read More
Read Less