La tua sessione scadrà tra 5 minuti, e 0 secondi, per inattività. Resta connesso
La tua sessione è scaduta. Effettua l'accesso al tuo profilo
Recensioni degli ospiti
Ogni recensione e valutazione che riceviamo viene verificata per garantire che le informazioni pubblicate vengano fornite solo da ospiti che hanno effettivamente soggiornato nell'hotel.
90%
Consiglia questa struttura

Esperienza complessiva

4,3

in base a 1884 recensioni
90%
Consiglia questa struttura

Ratings Breakdown

1884recensioni

  • 5 Stelle
    995
  • 4 Stelle
    587
  • 3 Stelle
    196
  • 2 Stelle
    70
  • 1 Stelle
    36

Friendly welcome

By

giugno 29, 2021

Nice welcome. Good breakfast choices and service. Room fine, but with reduced levels of room servicing, need to visit reception for loo roll.

Mostra di più
Mostra meno

Good location. Okay room. Terrible bathroom.

By

giugno 29, 2021

The location of this hotel is as good as it gets. Very centrally located. The rooms are probably older than the castle itself and are need of some serious refurbishment. Bathroom was a nightmare. It was very small, you practically had to jump over toilet seat to get to bath. Mixer tap won’t work. And to top it all, bathroom had mould, which after complaining twice, was partially cleaned. Will recommend staying at Hotel Indigo (IHG property as well) instead of this place, till they update the hotel.

Mostra di più
Mostra meno

Great location

By

giugno 29, 2021

A short walk from the train station this hotel is well located next thr to rugby stadium. A friendly welcome and explanation by the staff then went to the room. For this stay the TV didn't work as expected so required a quick call to 3xplain a workaround. Breakfast was well presented but was cold on my second morning. Check out was smooth and easy.

Mostra di più
Mostra meno

Made to feel welcome at recent stay

By

giugno 29, 2021

A basic hotel but vlean and tidy with required facilities.

Mostra di più
Mostra meno

Very poor noise insulation

By

giugno 28, 2021

Could hear everything in the room next door, even whispering. Room is very dated and worn and hotel is in urgent need of a refurbishment. Staff were very friendly.

Mostra di più
Mostra meno

Great location but tired decor

By

giugno 28, 2021

The hotel is in a great location with good parking facilities.
Breakfast was good.
The reception, stairways and corridors look very outdated and in need to refurbishment.
One lift was not working so had to wait for the other one which was often in use
TV remote was problematic (mentioned to reception)
Only one bath and hand towel between 2 people!

Mostra di più
Mostra meno

Tired room

By

giugno 28, 2021

Small room, untidy set-up, e.g. cables hanging from television, cracked wc, temperamental shower controls, leaky taps.
Good location, helpful staff, adequate food.

Mostra di più
Mostra meno

Tama

By

giugno 23, 2021

club

Breakfast staff were had a slothful, dour demeanour.
Mostly the young men who were serving.
No sense of urgency, care or thought about their service.
Front desk were good.
Bartender was the same as the breakfast staff.
Otherwise nice hotel and location.

Mostra di più
Mostra meno

Average stay in tired hotel

By

giugno 23, 2021

club

Mediocre stay. Spacious room with air conditioning and comfy bed, but let down with poor decor which looked like it hadn't been replaced in 25 years.

After returning from a day out at 11PM, we were met with no change to the room - no change of towels, no bed turned down, and no tea or coffee replacement! I have never experienced this in any hotel before. Credit to staff (who were always helpful) there was an apology, tea and coffee replenished so that we could have a drink in the morning and the offer of complimentary breakfast (which we hadn't booked as we hadn't planned to have breakfast anyway.)

Mostra di più
Mostra meno

Excellent service throughout my stay

By

giugno 22, 2021

club

Very happy with the location to the city centre within easy walking distance . The ability to park on site was the icing on the cake

Mostra di più
Mostra meno

Good location in Cardiff City Centre

By

giugno 21, 2021

Although the pandemic is effecting all hotels, some Hotels deal with it better than others, The IHG Cardiff City Hotel could improve their customer service after careful thought.

Mostra di più
Mostra meno

v good location, friendly staff

By

giugno 15, 2021

would recommend this place and will use again, the location is excellent and staff very helpful

Mostra di più
Mostra meno