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Great service, quality room
Byjpf293
giugno 24, 2022
Good experience, I have stayed at this hotel a few times now and the service has always been very good. The room was nice, light and airy with all amenities working as expected. The communal areas were a little tired and could do with a refresh. Overall I recommend this hotel, especially as it is located in the heart of the West End.
bad service
ByHbaris
giugno 20, 2022
Room was not cleaned
Aircondition not working
Werst ever stay in London
A poor experience for a Platinum Member.
ByProf. A
giugno 16, 2022
We stay exclusively at IHG hotels for the consistent experience and quality of the hotels. This was FAR below the IHG levels of quality.
We were placed in Room 675. The first thing we noticed was that the room had not been adequately cleaned and there was a half-empty bottle of champagne left in the refrigerator. After dinner, we realized that the Air Conditioning was not working and the room was a sweat box (in mid-June). We contacted the front desk and were told that there was nothing that could be done and suggested we open the windows. They promised to send up a fan. They never did bring up the fan. After a miserable night, we went to the front desk at 6:30 in the morning and were told they could move us to a different room. They moved us to Room 680 which was a much nicer room, but why was that not offered the previous night? This was at 6:30 am, so unless someone vacated the room and it was miraculously cleaned before dawn, this room was absolutely available. No explanation or apology was ever offered by the staff. This was absolutely a failure of management to run a tight ship and is far below the standards that we've come to expect from our IHG experiences. Get it turned around.
Thank you for a great stay
ByHannah
giugno 15, 2022
Staff were lovely and gave both myself and my friend room upgrades as a diamond member. Large room and excellent location. Would stay again :)
Inconsistent standards
ByPINS62
maggio 05, 2022
As a platinum elite member you do expect some form of consistency when loyally staying at the same hotel brands but a recent visit where there was no room available, but others were provided with rooms before my attendance at the reception, leaves me with the perception that only lip-service is seen to be given for loyal IHG members.
Further to that I was in the same hotel just over two weeks before and was provided in the room with bottled orange juice and bottled water (which was appreciated) but the recent stay nothing at all for the two nights I stayed there.
Simply noting get the basics right and consistently so, and if you do value loyal customers the proof of the pudding is in the eating so to say.
One of the worst Holiday Inns I’ve every stayed in
ByGarethcheshire
marzo 22, 2022
Asked to pay for the room on arrival.
No quiet spaces in the lobby to have a conversation online due to music in all areas
A pair of ladies dirty underwear left in the wardrobe, removed by housekeeping by request
Late check out only available if you check availability at 9 am
Tired room with lots of bumps and scrapes
Welcoming bell boy on arrival
Quite a distance from Oxford Circus. The name of the hotel is mismatched to the location to make you think it’s more central than it actually is. The hotel is much further West.
Great Location
ByRoger 62
febbraio 27, 2022
Having booked a 3 night stay at Holiday Inn Oxford Circus and not visiting London for many years both myself and my wife were delighted to find the location was a few yards from Oxford and Regent Streets.
On getting to the room we were slightly disappointed with the size of the room but assumes that was the norm for the location, however on opening the bathroom door were disappointed that the shower over the bath had a very cheap shower head which was reflected by water flower when turned on, which indecently did not keep the temperature as set, it did keep going cold then hot, not good
As we were staying for three nights there was no restaurant facilities we were to eat out every night and as we were not heavy drinkers we retired to the room around 9:00pm so the television was important to us, When switching the television on it quickly became apparent that the signal was very poor and only one channel did not pixelate to the degree that it was unwatchable, so we were stuck with the one channel BBC1. This was reported to the desk who said that the Manager would come and take a look, he arrived 90 minutes later to say he would look at it in the morning but there was nothing he could do. We arrived back to the hotel the following evening to the same situation with the television, nothing had changed we were stuck for the three nights without a voice of channells..
The heating fan when kicked in was very noisy.
Excellent
ByArizzo
dicembre 15, 2021
Service staff is friendly, premise is clean. Lounge area is quite big for sitting arrangements.
The big smoke
ByDelboy
dicembre 15, 2021
Great location good friendly and helpful staff. Plenty of easy reach attractive places to see and visit.
Good location
ByWilfey 1959
dicembre 15, 2021
Great location for West End
However get past the reception and you see the full picture of the place
Very dated to the point it looks dirty (which to be fair it isn’t)
Breakfast was very poor,(very little choice and what was on offer was in my opinion very poor quality (I own a food company) The bar had very limited goods so it was also disappointing
However if you are looking for somewhere with a good location this is okay for a couple of days
Spacious room for a London hotel
ByQuintenjc
dicembre 14, 2021
We had a great stay and will stay again. The room was spacious for a London hotel
Room for the night
ByDave
dicembre 14, 2021
The hotel is not as close to Oxford Circus as the name suggests. Reception staff friendly and helpful and restaurant staff at breakfast friendly even though they were very busy. Bed was comfortable although a bit softer than I would like, but the room and especially the bathroom could do with some updating. Nothing special, but it was a bed for the night.