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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
80%
のお客様がこのホテルをおすすめしています。

総合評価

3.9

XXに基づく 2626 お客様レビュー
80%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

2626お客様レビュー

  • 5 スター
    1003
  • 4 スター
    897
  • 3 スター
    353
  • 2 スター
    200
  • 1 スター
    173

Didn’t sleep

By

8月 11, 2020

Due to having a sofa bed in our room for our child I found it difficult to sleep because I couldn’t use the toilet or my wife due to having to lift up the sofa bed to get access to the toilet, There was no way around this it was also not ideal if we had to evacuate quickly also the air-conditioning the room was set at a certain temperature but being one of the hottest weekends in London you’re a thought the hotel might of changed this

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Lovely room

By

8月 10, 2020

I only stayed 2 nights with my girlfriend and enjoyed it. Big spacious room, large TV and all the necessities we needed including an iron. Lovely workers too. Would definitely come back

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Nice stay!

By

8月 09, 2020

club

I had a free week before I went back to work so I booked the Holiday Inn Kensington Forum as it was very reasonably priced and in a great location.

I arrived early and wasn't expecting to check-in straight away but low and behold I was checked-in immediately and was given room 545. I went up and dropped off and headed off into London to explore.

I got back to the room in the evening and it was very clean and spacious, with a king-size bed and armchair and footrest. The window was a standard hotel room window with a sliding panel and a normal window that opened 6 inches wide. The air-conditioning was old but powerful and kept the room nice and cool. The weather outside was stiflingly hot so it was a relief to get back to the room in the evening. The room overlooked a quiet residential street so there was no disruption from that front, though on the first night I had to contend with a group of drunks sitting on a low wall and talking in increasingly loud voices.
The safe in the room wouldn't work so I told reception and they sent someone to fix it but they couldn't fix it so I just used my suitcase instead.

The bathroom was small but not a problem as I had the room to myself. The bath was rather narrow so I didn't have much room to maneuver but it was clean and had a good supply of soft, clean towels. The only downside was the handrail was loose, I couldn't get purchase but I did eventually get out of the bath, with as much dignity as a whale being winched through the air back into the ocean.

The staff was very friendly and helpful. they went out of their way to help. Yohan on Reception was in particular

Gloucester Road Tube station is only 3 minutes walk away and South Kensington and Earl's Court stations are 15 minutes walk away. Kensington Gardens is a 10-minute walk up Grenville Place. There is a Waitrose

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Cramped room and hard matress

By

8月 05, 2020

Clean room but tired. Matress too hard. Very cramped room and poor bathroom. There are many great Holiday inns but this is not one of them. Staff at check in excellent.

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Chris

By

8月 05, 2020

Front desk manager awesome nothing was to much for him, very polite if all managers in hotels were like him, more people would stay in hotels.

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Disappointing Stay

By

8月 05, 2020

club

The room I was allocated was opposite to the one I normally stay in and the first thing noticeable was that the door wasn't secure on leaving the room. I also noticed that the edge of the door was damaged and the locking plate loose. A request was put in for it to be sorted out and on returning found it hadn't been corrected, so another request was put in and a maintenance man came and sorted it out. We also had a smaller bed than on previous occasions so a bit cramped.
The breakfasts were extremely disappointing only having a bag with a carton of orange, apple, mini muffin, yoghurt and a Belvita breakfast bar. I did ask about having something non-wheat but this was not forthcoming. I appreciate that circumstances at present do not allow for the usual cooked breakfasts and choices, but there was no coffee available either. Had we been warned that this was the situation and limited choice I would not have paid for breakfast to be included.

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excellent

By

8月 04, 2020

The location is very great and the staff are excellent

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Break away

By

8月 04, 2020

platinumelite

Lovely hotel. Convenient for the underground. Staff very friendly and helpful. Breakfast pack was lovely as the restaurant was closed for breakfast, easier than going out. Easy to social distance. Would use again and recommend to friends.

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Excellent in difficult times

By

8月 04, 2020

Stayed in July and great efforts made to clean room daily and clean towels. Low.occupancy levels also assist in thsi regard.

In circumstances it was a stay i had to make and i felt as relaxed as I could be away from home.

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Great value for central location

By

8月 03, 2020

Very impressed by this hotel. Being in such an upmarket location we thought the value for money was excellent. They seemed to have a good handle in the Covid situation with only limited number of floors occupied.very friendly reception staff. No problem borrowing 2 champagne glasses for a celebration in the room, although the bar was only using plastic glasses. The air con was noisy but we still slept well. The beds were very comfy. Good shower. I have absolutely no complaints and would definitely stay again.

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Safe comfortable and very switched on reception staff

By

8月 03, 2020

Very informative at check in on Covid 19 preparations. Felt safe, room clean and comfortable.

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Great location and service

By

8月 02, 2020

club

I will be staying here a lot for business it’s a great hotel good location good service good food in the bar

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