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Comentários dos hóspedes
Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.
97%
Recomendar esta propriedade

Experiência geral

4,8

baseado em 1274 avaliações
97%
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Ratings Breakdown

1274avaliações

  • 5 Estrelas
    1069
  • 4 Estrelas
    148
  • 3 Estrelas
    29
  • 2 Estrelas
    14
  • 1 Estrelas
    14

Great Hotel, Not so clean room

By

janeiro 06, 2020

We have been traveling to Peoria every week or two for the last several months and usually stay at a nearby Holiday Inn express that is nearby. Having driven by this location and liking the appearance from the outside, we decided to try it out on our most recent trip.

The good, very nice and modern hotel, friendly front desk service and great restaurant attached to hotel providing high quality breakfast/lunch/dinner and room service. It is central to lots of shopping and places to eat in East Peoria and very easily accessible and with plenty of parking.

The not so good, our otherwise very nice stay was less than satisfactory simply because housekeeping services did a very poor job. When we first walked into our room, there was a terrible musty odor that immediately hit us as we walked in the door. After a couple minutes we decided to bring it to the attention of the front desk and were handled very professionally and given a different room. While the next room didn't have an order issue, we found the following:
Food on floor between
Used q-tip on floor just under front edge of couch in open view
Food left in refrigerator
Empty vodka bottle in cabinet under sink
Liquid splatters on glass door going into bathroom
Food crumbs under couch cushion

While this sounds quite bad, I will say that I did bring it to the attention of the front desk and they took the issue very seriously. They asked for details and the photo's I had taken so they could address it and seemed very sincere. The person I reported it to wanted to ensure she had all the information and took detailed notes of everything so she could investigate.

Personally, I think this is a great hotel in a great location and they are experiencing some sort of short term training or employee issue. I report the issues to be transparent and honest but I have faith that the management will address the issues and I most likely will return on a future visit as all else seemed very nice and I have confidence this issue will be resolved.

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Great front desk experiences

By

janeiro 06, 2020

club

Our overall stay was great. Attention to vacuuming could be improved. Buffet staff lack customer-centered behavior which reflects negatively on entire experience.

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Now our Go To Hotel

By

janeiro 02, 2020

club

Great place to stay, from the rooms to the restaurant. Will now be our "go to" when in Peoria. We have stayed at several places in the area and this location hits the mark. Pool and Spa area well maintained, pool is heated and no overwhelming chemical smell. Bedding and large glass shower a plus. Highly recommend the breakfast at the restaurant, especially IHG members. Fresh fruit, juices, omelet station, many choices. Seating is in the restaurant was nice instead of the usual open space, tv going that you usually have at hotel breakfast area. The citrus basil martini at Jimmys Italian restaurant connected to the hotel Fantastic! Wonderful waitstaff always friendly and helpful.

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Nice room

By

dezembro 31, 2019

club

We stayed in the suite. It was very roomy and nice. Overall the hotel is very nice. It’s conveniently located to lots of restaurants and shopping. Also is right off the interstate. Parking lot is well lit.

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Fabulous Stay

By

dezembro 19, 2019

We missed it because internet did not give exit #, but called and spoke with the manager, Kyle, who gave my husband awesome directions and we were there in a matter of minutes with no problems, ~~ will stay here any chance we get (lesson learned: always call the Front Desk at the HI and ask for the exit #, lol! Super great stay

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Very comfortable

By

dezembro 19, 2019

club

This is a nice property located in a nice area of Peoria. The room was very comfortable and it was easy to control the temperature. The bedding was good and the pillows comfortable.

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Great stay for our family

By

dezembro 17, 2019

club

We come every year to eat at the Steak House that is connected to this hotel and this year we decided to stay. We will be staying every year from now on. They were so helpful getting us rooms connected to family that were stay as well. They were helpful with all of our needs, had our rooms ready for us on arrival, extra towels that we had requested etc. Everyone we encountered were very accommodating, polite, and overall just genuinely nice. We cannot wait to stay again next year!

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A Service and amenities

By

dezembro 13, 2019

club

Felt like a 5 Hotel from lobby to room. Bar was quaint and staff very friendly. Morning breakfast buffet was just ok.

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Did it again!

By

dezembro 12, 2019

Every time I stay at this location I’m treated like royalty!

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nice night away for a couple

By

dezembro 12, 2019

club

We stayed here for my husband's company christmas party they held in one of the conference rooms. Everything was clean and in good shape. Staff member at the desk was super nice and helpful. Only issue we had was the darker curtains were not designed to close, so it was fairly bright in our room in the morning eventhough we were not in the direct sun's path. There are sheer curtains to cover the whole floor length windows, but no real way to darken the room. Otherwise I'd recommend anyone to stay here!

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Clean and friendly hotel

By

dezembro 10, 2019

club

This hotel offers a convenient location friendly staff and reasonably comfortable rooms. The hotel is modern and facilities are in good shape. Overall it is a good value for the money and with its convenient location it is a nice place to stay.

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Very nice

By

dezembro 08, 2019

A quality Holiday Inn facility with a great restaurant inside.
Close by to shopping and essentials.

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