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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
94%
推薦此物業

整體經驗

4.5

根據 1006 評論
94%
推薦此物業

Ratings Breakdown

1006評論

  • 5 星級
    665
  • 4 星級
    251
  • 3 星級
    54
  • 2 星級
    28
  • 1 星級
    8

Fell short of expectations

By

十一月 15, 2019

club

After reading such great reviews I had higher expectations. The hotel could use some updating but the bar/restaurant were fantastic. The staff were great. The hotel is under the flight path so is quite noisy when planes take off and could hear noises from the rooms next door. The plumbing noises were particularly loud but that can't be helped. The bathroom could use some maintenance with a lot of water stains on the ceiling and tiles, and the bath could use replacing. Just seemed a bit unloved. The bed was really comfy. Overall, I wouldn't stay there again.

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Friendly hotel great location

By

十一月 14, 2019

club

Enjoyed three night stay having already booked and paid for hotel next door which we refused to stay in. This hotel great lication with friendly helpful staff. My biggest concern is after booking in first night decided to extend stay to be given different rates for the additional nights. After discussions managed to get second night for same rate. Do not think this is good business practice. Overall hapoy with rest.

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海側

By

十一月 13, 2019

オーシャンビューの部屋でした。眺めも良く清潔感もあり快適でした。
ただ備品に書いてあるバスローブと歯ブラシがなく、フロントに連絡することに。
すぐ持って来てくれたので特に不満はないです。
ホテルまではケアンズのシティからやや離れてますが、海沿いを歩けば飽きないですね。
総合的にオススメやと思います。

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Good value for money

By

十一月 13, 2019

club

Comfortable, clean hotel with plenty of common areas to relax.Lovely garden area. We found the staff very friendly.Good breakfast spread in nice surroundings

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Value for money but tired

By

十一月 11, 2019

club

Great view, breakfast and staff. Room and balconies need renovation.

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Excellent customer service

By

十一月 08, 2019

club

The customer service was amazing. The staff were very friendly

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Good for airport stopover

By

十一月 05, 2019

club

We didn't choose to stay in Cairnes but had to due to Green Island Resort's poor catamaran timing for Adelaide fights, meaning we lost a night on Green Island.
However, our stay at the Holiday Inn made up a little for this as it was comfortable and quiet with lovely views in relaxing surroundings and only a short taxi ride from the airport.
Given we were only staying one night, the reception staff were very welcoming and helpful and it was a bonus to go into town on the free minibus.

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Disappointed

By

十一月 04, 2019

By far our least favourite IHG stay. And sad to say, the hotel was let down predominantly by poor service. In a customer service industry it is not hard for staff to smile and say good morning or hello. But this just wasn't the case. The staff looked like they didn't want to be there. At breakfast, all 8 times, we were never offered kids plates/cutlery etc and a highchair was brought over like it was a major task.
The hotel restaurant does not deserve it's reputation. Particularly the kids meals. A frozen hawaiian pizza single isn't what is depicted or described on the menu. And the chicken stir fry was the same fried rice served at breakfast.
Despite trying mutiple cocktails, most were only just passable. We should have known, as when we arrived we saw 2 cocktails half drunk on a table.
Thankfully the room was decent, the bed comfortable and housekeeping were friendly and did a great job. The location worked well for us. Having the 15-20 minute stroll into the main part of Cairns was quite nice.
Can't say we would stay again. Be more likely to stay outside the IHG brand than visit again. And we are spire members.

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A great hotel

By

十一月 02, 2019

We had only intended to stay one night......but our time at this hotel was so good......we stayed 5 nights in total.......the only small niggle was the limited menu choices for evening eating.......which would have been great for just a few nights......but was not a large enough selection to keep us interested over 5 nights......however the quality of what was served was excellent.

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Great value for money

By

十一月 02, 2019

club

Cool and helpful staff. Always ready to go an extra mile. Good shuttle service to market place. Enjoyed the stay!

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Comfortable bed and amazing breakfast service

By

十月 30, 2019

club

We had a great stay, was made very welcome. Nice clean rooms with the most comfortable bed and amazing buffet breakfast m!

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outdate room

By

十月 29, 2019

club

The bathroom was very outdated old furniture in the room
old plastic split chairs on the balcony

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