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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
77%
推薦此物業

整體經驗

4

根據 870 評論
77%
推薦此物業

Ratings Breakdown

870評論

  • 5 星級
    460
  • 4 星級
    170
  • 3 星級
    87
  • 2 星級
    85
  • 1 星級
    68

Dissatisfied completely

By

ноября 28, 2019

When we pulled up to what we thought was the holiday inn
We were surprised it wasn’t
Not worth it

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Manager Doesn't Care

By

ноября 19, 2019

platinumelite

She will not talk with guest in person, on the phone not return email. Horrible room by the elevator. No sleep for two nights. People partying outside window after midnight. Staff could care less. Definitely don't recommend this property.

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IT IS NOT A HOLIDAY INN

By

октября 30, 2019

club

The Hotel is not a Holiday Inn anymore. No one told us so we drove around in circles until we were able to call and found out the Thursday prior they changed. No one let us know, and after a long day of airport travel and transfers, then a drive, it would have been nice to have a heads up that the hotel changed!

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Biketoberfest 2019

By

октября 16, 2019

club

Highly recommend the Holiday Inn in Dothan when traveling thru that part of Alabama. They gave a great pool and pool deck, restaurant is great. Staff is awesome.

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Hotel was sold while staying

By

октября 13, 2019

platinumelite

This hotel was average at best and was sold to Wiregrass while I was staying here. The room was okay and the bed and pillows were good. Housekeeping was spotty, sometimes towels and wash cloths weren't replaced, bed wasn't made once, the lavatory sink was not cleaned and the floor was never vacuumed in the 10 days I was there. The room rate was corrected but the charge on my card didn't reflect the correction. The one lady in the morning staff could have cared less about helping me with a question, blow me off. I said something to another staff about her and they said she's that way with everybody! I normally stay at IH Express not Holiday Inn Hotels. No complimentary breakfast either. Didn't say anything to me about being a Platinum Elite member. Poor excuse for an IHG hotel.

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Nice place

By

октября 11, 2019

club

Front desk person could have greeted and been a little more pleasant. Staff in the restaurant was very very nice. Food was good. I was on the elevator with a maintenance person and he even asked if we needed anything, was the room ok, etc. very nice!

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Great check in

By

октября 10, 2019

The second I walk in the staff was great very helpful,very nice and professional. Made me feel I had been there before.

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Preservationist lied

By

сентября 30, 2019

club

We were told we would receive free breakfast. This is a criteria we have anywhere we stay or we don't. The reservationist said, yes it was included. The next morning we started to go to breakfast and the desk clerk told us it was not included. We had already scheduled 2 days stay because I was having eye surgery next door and were from out of town.
When explaining what the reservationist had told us he acted completely uninterested. Will not be staying here again or for next surgeries.

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Would Not Recommend for Business

By

сентября 22, 2019

Overall the hotel itself was fine and the room clean and comfortable.

. I used this hotel for business travel though, and the WiFi was practically non-existent and made this stay a miserable experience. I was unable to do the work I needed to do which was ridiculous for a hotel that clearly caters to business travelers.

When this was brought up to the front desk, no resolution was given. I was told it’s fine the way it is and having a full hotel makes it happen (looking at the parking lot each night made me doubt the hotel was even remotely close to being full).

I was very unimpressed with the front desk staff. I was lied to and given lines to basically make me go away. My key card didn’t work half the time and I was accused of deactivating it by holding it in one hand while wearing an Apple Watch in my other hand. No other keycards in the country do this, so if this is true you need a new system. The lies and the lines given to me throughout the stay got old very fast.

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Awful Experience

By

сентября 20, 2019

I always stay at this hotel when I visit Dothan for work. Beautiful hotel and the front desk staff are amazing. On my last visit I was extremely tired so I ordered room service. They told me it would be about 20 to 30 minutes. After 45 minutes I still had not received my order. I called back down and the girl told me they were very busy and said they would have my order up in a few minutes. 30 minutes later my order arrived. The girl said they had forgot about my order!. I had ordered a soft drink. They forgot to bring it. I told her that she didn't bring my drink. She said she would be right back with it. I ate my dinner without anything to drink. Again, 30 minutes passed. I called back to the restaurant and told them that since they forgot my order I guess they forgot to brink my drink back too. I asked them to please remove it from my bill. I went to the drink machine and got one. The drink was not removed from by bill on final checkout. So, $1.95 for a soda in a Styrofoam cup that I didn't receive and no apology for forgetting my order and my drink.

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Good Stay

By

сентября 20, 2019

Very nice place to visit. Have stayed here several times and had no trouble. This stay, the wifi was spotty at best.

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Holday

By

сентября 18, 2019

Nice friendly and helpful service. I slept well. I just wish I didnt have to fill out this survey everytime I stay at a hotel.

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