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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
95%
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整體經驗

4.5

根據 1753 評論
95%
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Ratings Breakdown

1753評論

  • 5 星級
    1209
  • 4 星級
    394
  • 3 星級
    80
  • 2 星級
    39
  • 1 星級
    31

Ideal location

By

12月 06, 2020

Hotel is in great location, ideal for shopping, business, commuting.
Situated near the bus depot and train station.
Plenty of restaurants close by, great for all reasons for travel (business / pleasure

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Could have been better

By

12月 06, 2020

platinumelite

The staff are very friendly and helpful and a credit to the hotel.
Drinks served in the room in paper cups is not pleasant. I would expect a hotel to be able to deal with cups, even during a pandemic.
Ensure guests are aware that food delivered to room service is outside their door. When I found the food it was only just warm.
When notified of a disruption to hot water, ensure it is realistic. If there is not going to be hot water from 09.00, ensure it is available at 08.00, so that guests can adjust their timetable but still manage to have a shower.

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Good stay, room service could be more better

By

11月 25, 2020

It was a great stay with comfortable bed. Booked an executive room which I found ok. View was not that awesome - window showing me other building construction work.
Got locked out of my room when tried to check out and have to spent 45 minutes outside room to get things sorted. Staff gave me key which was not working and no one was picking call at reception so have to go to 12th floor from 5th multiple times.

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COVID Procedures Not Being Followed

By

11月 25, 2020

Please enforce social distancing and masks rules - during my (business) stay, even though staff were wearing masks, many people (especially those who were clearly there for the boxing) walked around casually with no precautions whatsoever and were never challenged as far as I could see. It did not feel safe at all.

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Wonderful experience

By

11月 21, 2020

club

I enjoyed my stay at the hotel during the lockdown.

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stressful check in, costly car park, no discount for no gym

By

11月 10, 2020

had 3 rooms and shower holder fell off 2 of them. check in got told to get in lift and go to reception. went to reception on 3rd floor only to get told wrong reception and i need to go to staybridge reception on 12 but had to get out of 1 lift and go to another lift. proceeded to check in and was given my room but had to get lift down to ground floor then back up to my floor. i was never told about car park being chargeable especially double if you stay over 14 hours. but room is clean and 12th floor staff good

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Over Priced

By

11月 05, 2020

club

The hotel is very expensive when compared to other local hotels including a 5* very close by. Room very basic, bar staff inattentive, slow and not able to operate beverage machines. Rooms are noisy with very basic bathroom with soap dispensers screwed your the wall, clearly do not trust guests. The tv is very small with poor channel choice. Price per night with no breakfast is very expensive given the standard and quality.

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Good value for money but did not get City View room

By

11月 04, 2020

Overall good stay and stone throw away from Westfield.

Very helpful staff, polite and friendly too.

However I did book a City View room and was not giving that so I was somewhat disappointed with that.

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Friendly staff

By

10月 31, 2020

club

Great hotel. Clean, comfortable and fantastic staff. Breakfast was disappointing. Fresh cooked food would improve things.

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cw docklands

By

10月 28, 2020

Nice room and bathroom with good customer service, would stay here again

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Mrs

By

10月 22, 2020

I had a good night sleep at hôte, desk stuff very helpful.
Not so much about the stuff during the breakfast .

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Unexpected stay In Stratford City

By

10月 20, 2020

I arrived at the hotel less than 40 mins after booking the accommodation online
The reception team already had my details and clearly were expecting me.
This was the beginning of a seamless customer experience
Lifts worked
Bedroom was big and clean
Restaurant was flexible and accommodated me at my preferred time
Food was tasty, but I was surprised that my dish came without a salad garnish or vegetables.
Overall I was very happy, comfortable and safe while staying at this hotel.

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