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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
89%
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整體經驗

4.3

根據 1301 評論
89%
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Ratings Breakdown

1301評論

  • 5 星級
    797
  • 4 星級
    311
  • 3 星級
    89
  • 2 星級
    54
  • 1 星級
    50

Disappointing customer service and cleanliness

By

4月 04, 2020

club

I am a healthcare provider and was in town for work due to COVID crisis. After travel, working long hours and straining days, having early morning construction directly above my room was so disappointing. When brought to the attention of front desk staff I was told the work was being done on the 5/6th floor and the 4th floor was the noise buffer. I was on the 3rd floor so it should be fine and not that loud. Unfortunately not the case. It sounded like they were on the same floor or even working on my room. They offered to move me down a floor however I don’t think another “floor buffer” would decrease noise level enough to matter. Also because of the work I was doing I had strategically placed my dirty linens shoes etc to keep from contaminating anything. Moving floors I’d have to touch clean to dirty and didn’t find it worth the risk. Plus after a 16 hour day the thought of shuffling around and getting reorganized became too much. I was able to find other accommodations so I notified front staff the following day. They didn’t ask for my name or room number but I figured there weren’t many guests during this time. As I walked away and stood around the corner waiting for the elevator I heard staff speaking down about me. You can imagine how this feels. I didn’t feel I needed to defend my reasoning for declining their offer to move me or discuss what it was I was doing in town and why my easiest option was to check out. I’m not one to complain but this was just such a disheartening experience and added to the already upsetting events of what’s going on and dealings of the day. I immediately notified the travel dept at my employer and we will no longer be using holiday inns for any other staff members rotating in after my departure. Going back to marriotts to stay. Also off topic- the elevator had finger print smear smudges all over my entire stay. Never cleaned. Again a concern when we are dealing with current pandemic

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Mediocre stay

By

4月 01, 2020

Crayon drawings on the walls of my room, wallpaper pealing all over the place. Elevator buttons barely hanging on the wall, pillows are so old and pathetic. Right outside my room, in the hall, dried ketchup splattered all over the wall. I’ve stayed here for 7 years and have watched the decline first hand. CLEARLY mismanaged. Not nearly as nice as most Holiday Inns I stay in. Last poor response I gave, I was offered a free nights stay by management. Still haven’t used it. Don’t plan on it. I’m only there for business and I only endure it due to location and IHG. Least favorite Holiday Inn I have to travel to for business or leisure. On a good note... they are remodeling, but without management changes, it will be all for NOT.

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Nice place

By

3月 18, 2020

club

Everything was great. No complaints at all with this hotel.. right off the interstate. Nice rooms. Friendly staff

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Chicago on the go.

By

3月 17, 2020

platinumelite

Safe, clean, and affordable. Nice pitstop while travelling thru on cross country trip.

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staff (ft. desk) was friendly and welcoming.

By

3月 17, 2020

Enjoyed the stay much. Staff was welcoming without artifice. He seemed very sincere, but not gushy.
My only possible recommendation would be to add led lights to switches so they might be easier found in the night. It is disconcerting to wake up in different rooms and try to remember where the switches are at night.
But, be that as it may, it was a very enjoyable overnight stay.

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Favorite spot to stay

By

3月 15, 2020

I have been selecting this location for several years now as a great spot between my family and having to travel downtown Chicago for work during week. There was a shuttle at one point that no longer is available but a short 3 min Uber trip and you are at the train station. The attached restaurant serves good food at an ok price for hotel access. Always friendly staff and always clean when I stay there. I did hear they are closing and reopening as a different brand over the summer to another IHG hotel. If price, staff and rooms stay the same then I will return.

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Nice staff, terrible clientele

By

3月 11, 2020

The lobby was a mess, obviously being redecorated. The staff was friendly given the shady element they are forced to deal with on the weekends at this facility. You will not get any sleep as there was loud yelling and fighting in the hallway several times during our stay. Slamming doors, breaking glass, car alarms going off. It was like we were in a third world slum. I expected more from Holiday Inn, especially one attached to a convention center.

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Everything was great the best place to go for a get away

By

3月 08, 2020

club

I enjoyed my stay here everything was perfect.very sweet attendants. They great me right away when I walk into the building. The pool area was very clean in empty which gave me a little shooting time. Beds were very comfortable, rooms were clean and the bathroom had a private toilet. Also the floors itself was very quiet I was able to sleep through the night thanks to the comfortable bed itself I will recommend this hotel . Everything you need is there

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Old beds were great

By

3月 07, 2020

Great stay. Everything was great. Prices were a little high but it was cook county. Laundry room was not clean and very hot. I am pretty sure the dryer vents are not up to code. All the heat from the dryer came out the other dryer and had a fan set up to direct heat into the hallway.

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Noisy and had ants in my room

By

3月 06, 2020

club

The only room available was on the first floor and it was very noisy all night long with doors banging and people talking in the lobby. There were ants in my bathroom and no ice machine on my hallway

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Business

By

3月 04, 2020

Overall the hotel is good have stayed many times. The price is too high compared to hotels in the surrounding area, almost double what it should be.

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Helpful staff and pleasant stay

By

3月 04, 2020

club

Front desk was very accommodating. Helped with late check out which I needed a lot. Breakfast is great!

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