Rated 3.7 out of 5 by 485
Rated 5.0 out of 5.0 by patty2424 Awesome Hotel
This hotel is a great place. Close to all good amneities staff is polite and courteous very clean rooms
July 31, 2015
Rated 5.0 out of 5.0 by Cyndra Great experience here on way to New England and again on return
We were extremely pleased with this hotel. A lovely haven after a long day on the road. The bed was very comfortable, the shower was nice and hot, the staff was very pleasant, and the food was superb.
July 27, 2015
Rated 3.0 out of 5.0 by tinasue42 Good food, large pool
I stayed here for one night for business. The food was very good and the staff was extremely friendly. I didnt have a chance to take a dip in the pool but it was a large pool and it looked like a fun time. The only downfall was that my room could have been cleaner. The shower was not very clean and there was a dirty tissue on my desk and the room was very warm and humid. The lowest temp i could get was 72 and humid so it was uncomfortable to sleep in. Otherwise the rest of the hotel is very nice.
July 27, 2015
Rated 5.0 out of 5.0 by splashmom Albany HI Great Place to stay
Had an awsome time was there for a confrence, only problems i had was with payment and food server at banquet.
July 22, 2015
Rated 4.0 out of 5.0 by Porigirl Elevators
Should have more elevators as it is a huge hotel. We had to walk clear across the hotel everytime we had to leave our room. We had to use the stairs at all times which was not convenient with our luggage and dog. The additional charge for my little dog should have been disclosed at the time of booking.
July 21, 2015
Rated 4.0 out of 5.0 by RIC1387 MOLD IN BATHROOM
THERE WAS A VERY DATED BATHROOM WITH A DROP CEILING THAT HAD MOLD ON IT. THERE WAS NO BATHROOM FAN ? THE ROOM WAS SURFACED CLEANED .
July 20, 2015
Rated 2.0 out of 5.0 by cjv9 No housekeeping
The housekeeping staff neglected us completely. Our room shook whenever anyone entered or exited the adjacent stairwell. The fitness facility is a couple of old machines in a small space. Everyone at the front desk is in training and the layout is very confusing.
July 16, 2015
Rated 3.0 out of 5.0 by GAKINIDR Great Hotel for Lacrosse team
I booked a suite for our stay for the Sarartoga lacrosse shootout. The hotel was great for the boys to play in the open area and for the parents to socialize outside our rooms. The downside was our room was very outdated and dirty. The ceiling tiles were water damaged and moldy. The room needed a good cleaning. When I walked in my bare feet, long pieces of hair stuck to my feet. Just GROSS!!! I stopped by the front desk the next morning and mentioned nicely to the front desk to please ask housekeeping to pay extra attention to the carpets and moldings. They apologized and said it would be taken care of. Came back after a long day of lacrosse and the room was barely touched. The beds were roughly made. I saw other rooms and they were not as bad as ours. The suites would be very nice if they were updated and cleaned better with newer furniture. We purchased the breakfast buffet with the room and it was very good with a large variety. Coffee and fruit flavored water available most of the day. Two pools and bar were a plus.
July 8, 2015