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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 795 reviews
78%
Recommend This Property

Ratings Breakdown

795reviews

  • 5 Stars
    406
  • 4 Stars
    182
  • 3 Stars
    92
  • 2 Stars
    57
  • 1 Stars
    58

Neglected Hotel / Unprofessionnal Staff

By

April 20, 2018

My first night at this hotel was 4/16, I was welcomed and asked if I prefer the 500 points of beverage, and I chose points, which I never received. I was then asked to pick a stone from a bucket and receive the points, I picked one had 1000 points and I'm still waiting. Nice gimmicks. The fitness center couldn't be more archaic than this. The water fountains outside do not function, so if you need to refill your water you need to go all the way near the elevators. the rooms are average even the upgrade the sheets don't smell very fresh, and a coffee machine Keurig with one capsule (Decaf). The second night I stayed 4/19 (I know I should have chosen elsewhere) but I'd like to give a chance. Again, when I checked in i was asked points or refreshments, I chose the 500 points and again the bucket and pick a rock 500 points, so far nothing. I asked the young lady at the reception if they have found a USB Cable (Apple laptop charger) from the night 4/16, she said the housecleaning has left but on her break in an hour she'd go and check herself , an hour later i went to the front desk and they told she has left for the day, impressive customer service. Needing my laptop, I drove back to Best Buy and purchased a new cable. The upgrade room had a smell of meat, like someone has cooked in there, when I asked if they can offer another room I was told they were sold out. It's a shame for an Hotel next to the airport would be so neglected, clearly the fitness center needs an upgrade, water inside the fitness center or at least repair the ones right outside. I definitely would not recommend this hotel, seemed like more a cheap hotel than a Holiday Inn. I've stayed before at this hotel, I always thought it was just a bit higher than average, but this place has lowered its quality.

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