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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4.1

based on 697 reviews
79%
Recommend This Property

Ratings Breakdown

697reviews

  • 5 Stars
    363
  • 4 Stars
    158
  • 3 Stars
    77
  • 2 Stars
    49
  • 1 Stars
    50

Disappointing

By

November 17, 2017

I booked 2 rooms for the Balloon Fiesta, and both couples had very different experiences. My room was clean and comfortable with the exception of the pillows, and horrible coffee. The other couple had issues with their room starting with hardly any toilet paper on the spool - they asked at the front desk to have some brought up, it never came, the next day on the way out, asked again - returned to the room, still no toilet paper, and the room did not get serviced. When we returned later that evening there was still no toilet paper and they asked again, finally getting some towels and toilet paper delivered. I went to get coffee from the restaurant in the morning, there is a big sign "We Proudly serve Starbucks coffee" - no they don't and the gentlemen in the restaurant said they have been asking for a long time for management to remove that sign. Prices were increased due to Balloon Fiesta. After attempting to post my review Corporate had the GM contact me. GM made plenty of promises but failed to follow through on them.

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