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Rated 3.8 out of 5 by 160 reviewers.
Rated 2.0 out of 5.0 by Bad customer service Unprofessional staff who tries to charge your credit card without your authorization later on. July 8, 2014
Rated 5.0 out of 5.0 by Great Hotel We really enjoyed our stay. Very relaxing. Easy access to the Metro with the convenient shuttle. Enjoyed an afternoon on King Street. July 7, 2014
Rated 1.0 out of 5.0 by Good hotel, but......... AS far as a place to stay-I have no problem with this Holiday Inn. Room was clean, comfortable, & suited my needs. Staff was helpful, & shuttle to Reagan National Airport was great for visiting DC. Now, that being said: I realize that most people today have smartphones, & have very little need to actually access the wireless service provided. But for those of us who don't need/have those devices.I really had a problem with the wireless service here. The first week, I didn't really have much problem with the wireless. But the second week that I was there, I was not able to surf the web, (& yes I did have my wireless connected correctly) on my IPad, & only grudgingly allowed me to get online with my laptop. Being on vacation, I really want portability with a consistent service for my IPad, & the only thing that I could connect to was Facebook. My browser didn't work at all. My laptop was also very "futzy". It took several tries before I could log on, & uploading my pictures took forever. My videos that I took, were taking forever, & I finally just gave up on trying to do this. There is no excuse for a hotel in a chain like Holiday Inn, has no reason not to have a reliable & consistent wireless for those of us who do NOT have/need something like a smartphone. I know that the Holiday Inn in Crystal Lake, Illinois, has a very consistent wireless. I was looking for a direct connect for my laptop, since I felt that that would improve service, But could not find anything. This is very disheartening for myself, because I greatly value my internet, & didn't have it. I ended up having to go down to a coffeehouse 5 blocks away just to get decent internet service. Not happy about what otherwise should have been a very enjoyable vacation. July 7, 2014
Rated 5.0 out of 5.0 by Friendlay and helpful staff I would recommend this hotel to stay at if you are vacationing in Washington D.C. it was nice being able to have a grocery store right across the street. The Shuttle service was excellent. And the staff very friendly and helpful. July 6, 2014
Rated 5.0 out of 5.0 by Wonderful staff, great location, clean room... This Holiday Inn surprised me by exceeding my expectations. I consider it a great value because we received great customer service, a clean room and bathroom with comfy beds. Also, the location is convenient to Reagan, with a GIANT grocery store across the street. Also, the block that this hotel is on is very clean and attractive, Highly recommend!! July 5, 2014
Rated 2.0 out of 5.0 by Stayed here one night, won't be back This hotel does not meet the standards that I've experienced at other Holiday Inns. June 23, 2014
Rated 2.0 out of 5.0 by Not what we expected Given a room that was occupied by another guest (thankfully there was a do not disturb sign on the door so we knocked and didn't use our key), room we were finally given was next to elevator, ice machine and vending machine. We heard every person who entered our floor or needed ice during the night. The room was a strange shape and poorly designed/decorated. Not a great experience after a 5 hour flight. Even though we had paid for the breakfast plan and clearly indicated how many people were in our room, we were going to be charged additional fees for the rest of our family to eat the "not great" breakfast - for less money we were able to have a nice breakfast at a restaurant. June 22, 2014
Rated 4.0 out of 5.0 by Business Center The business center for my purposes of my recent stay was very poor. You could not down load and open any e-mail attachments. The individuals that several of us had to see regarding our meetings were not even at this location but somewhere else. June 19, 2014
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