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Rated 3.8 out of 5 by 212 reviewers.
Rated 5.0 out of 5.0 by G from Stoney Creek, ON Excellent value. Clean, comfortable, great salt water pool for the kids and close to shopping and restaurants. We stay here regularly. July 8, 2014
Rated 5.0 out of 5.0 by July 2014 Mini Vacay A wonderful visit and stay to the Buffalo/Amherst area. Many opportunities were available to us. The variety of local fare was abundant. The hotel itself was one of the cleanest, friendliest, family friendly hotels we have come across. It was a pleasure to stay here. July 8, 2014
Rated 5.0 out of 5.0 by Business Travel I stay frequently at the Holiday Inn Buffalo-Amherst on business. It is located conveniently of the highway. It is also close to shopping and attractions. The service is terrific. I would not stay anywhere else in Buffalo. July 7, 2014
Rated 5.0 out of 5.0 by Loved Holiday Inn Amherst I'm a road warrior consultant. I value things for what they delivery versus what they look like. This facility might be dated in appearance, but it delivered the goods I need. This includes a courteous staff, clean room with all the supplies you expect. The location has a basic fitness room with working equipment in good condition. The pool is a larger indoor pool, sparkling clear, and the size is a surprise compared to other pools - more like bathtubs. Internet works fine. I didn't use the local dining, so can't comment. Works for me. July 3, 2014
Rated 1.0 out of 5.0 by Great restaurant The positives were the great restaurant, large pool and exercise room. As a handicapped person, I was very disappointed to learn that there was no elevator to the 2nd floor. We stayed 3 nights and only got maid service on the last day after we complained. They gave us 1 bath towel for 3 people and said there was a towel shortage. On day 2, the maids came into our room and took the towels but didn't leave any fresh ones and didn't make up our room. It was only on our last day that the manager was on site and we finally got maid service. No complimentary breakfast was served. Most other holiday inn express hotels that I have been to included breakfast. In fact, after checking out we decided we couldn't drive all the way home and stayed at another Holiday Inn Express--which served a full breakfast, had excellent maid service and was $20 cheaper per night! I will never stay there again! July 3, 2014
Rated 5.0 out of 5.0 by Great Staff This hotel has been around a really long time. I like staying here because the staff cares about the guest. I would recommend this hotel to anyone. The staff is great from the front desk to the cleaning staff and the restaurant too... Give it a try. You wont be disappointed. June 30, 2014
Rated 2.0 out of 5.0 by Not what I expected Service was not that great, staying over a week I thought the bedding would have been changed at least once, it wasn't. Bed was made, not much other cleaning was done with the room. Not sure I will be recommending this hotel anytime soon. June 29, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing stay Quiet, spacious and very friendly staff. Front Desk wa very helpfull June 24, 2014
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