Rated 3.8 out of 5 by 489
Rated 5.0 out of 5.0 by nightfire79 Very thoughtful Hotel that treats you like family
We had the esteem pleasure of having our wedding here at the hotel. Let me tell you the staff goes above and beyond to make sure you have a wonderful stay. A few things to note yes this is an older Holiday Inn.. what it may lack in shiny and new it more than makes up for in quality of service by the caring staff of this hotel. From Zak, Cheryl, Audrey, Paul, Ryan.. thanks so much for helping to make our wedding rock! Our families had such a great time and we owe a lot of it to you and the amazing staff at your hotel. The team truly cares about your experience.. Should you have any troubles you should seek out those named above they will get ensure you are taken care of. They are various team members and managers at the hotel property. We look forward to seeing you sometime next summer!
All the best,
Karl and Mark C.
November 23, 2015
Rated 4.0 out of 5.0 by shopper50 holiday inn amherst new york
Good accommodations, clean.
Do not provide a free breakfast-was told that they don't because they have a restaurant attached, however a continental buffet would be appreciated.
Very close to all Boulevard Mall and all other shopping.
Lots of chain restaurants nearby. Right off of the freeway. Excellent location,
November 17, 2015
Rated 4.0 out of 5.0 by CDKS Comfrtable and great service
Went with some friends for a weekend away and to do a little shopping. Location is close to a variety of shopping stores and restaurants. Rooms are clean and beds were comfortable. Staff was very pleasant, a staff member offered to help bring our luggage up to our room/2nd floor as there are no elevators. This may be an issue if you have heavy luggage or several items to bring up to the room. *Make use of the luggage trolley's if your room is a little farther from the stairs.
November 11, 2015
Rated 5.0 out of 5.0 by kelly2326 great stay
hotel staff where of great assonance when we needed it including giving us a coupon for a free drink in the bar as the wait time for a taxi was going to be about an hour. Room was very clean and the bed comfortable. Close to all are shopping needs.
November 11, 2015
Rated 2.0 out of 5.0 by RWL1776 Customer No Service Reigns Supreme
When the staff repeatedly missed the chance to deliver my breakfast on time, AND clean my room on a daily basis, it got old feeling mistreated after one week. Problem was, I had 5 more nights to go. The service level got less and less as the week went on. And why did someone enter my room, turn the heat up to 80 degrees, and leave my room uncleaned and my food tray on the desk? My room smelled like day old breakfast stench when I returned to my room after a long day of work. Oh, and the room was at 80 degrees. Thanks Holiday Inn!
November 5, 2015
Rated 5.0 out of 5.0 by mrjay2341 Very Friendly Staff
Great staff at the counter made my 40th birthday stay a memorable one! The hotel was clean and accessible - great service all around.
November 3, 2015
Rated 5.0 out of 5.0 by Lariby Awesome Hotel Buffalo Area. Holiday Inn Amherst NY
Convenient on off exit access and close to either Buffalo or Niagara Falls. Very clean and located in a area with a lot of shopping choices. Highly recommend this full service Holiday Inn.
October 30, 2015
Rated 2.0 out of 5.0 by brownbutter3 beverly
I was locked out of my room due to a malfunction with my room key. I had to walk to the front desk in my nightie.. I was very embarrassed . I went to heat my breakfast across the hall only to find I could not reenter my room. This problem need to be addressed immediately.
October 29, 2015