Rated 4.1 out of 5 by 494
Rated 5.0 out of 5.0 by Miss1224 First Experience
This was a great hotel to stay at. Location is ideal, not too far from the Airport. Glad this hotel offers shuttle service between the Airport and Metro. No need to take a Taxi.
August 31, 2015
Rated 4.0 out of 5.0 by yukonbill Crystal City Hotel
The hotel staff were friendly and checked me in and out without problems. Lobby area always looked very professional. Some of the rooms, I've stayed in over the past year, the carpets seem damp and musty.
I woud recommend installind USB ports in desk area and on night stands. The availability of outlet/recepticals would be nice, I bring an extention cord to plug in personal devices, for example phone, computer, speakers and other electronics that need recharging. Many hotels I've stayed, in DC area, have USB ports at bed side.
Repairs:Items needing repair go unfixed. For example, the workout room. Light fixtures removed, months ago, still not replaced. Missing weigths (probabally stolen) makes routine workout difficult, but great selection of equipment and space.
August 31, 2015
Rated 1.0 out of 5.0 by Unpleasant stay disappointed
I stay at Holiday Inn often, but was disappointed with this hotel.
The staff was not helpful at all. The ones that could speak English were not helpful at all. I asked how to get to DC. told to take metro. OK where is metro ? how do I get to Metro?
Where do I go for breakfast? When is breakfast? Where is the concierge? I am the concierge. I asked for wake up call at 0730.I got a call at 0705. I asked how to get to Arlington cemetery, was told to go left for about 10 minutes. IL had to ask other visitors for directions. The hotel good location but will tell people to use other hotels in same area.
August 27, 2015
Rated 4.0 out of 5.0 by Boogie416 friendly staff
They were very accommodating and friendly. They made myself and my guest feel very welcomed.
August 25, 2015
Rated 5.0 out of 5.0 by patt1111 where are the plugins?
had to charge my phone across the room from the bed, prefer to be able to use the night stand to charge phone overnight.
August 24, 2015
Rated 3.0 out of 5.0 by chem2013 What on Earth happened to this property?
For a period of several years, until 2012, this was one of my preferred DC area lodgings. Then in 2012 I moved to Arlington for a three-year assignment at a local Federal agency and had no need to stay here. However, upon my separation from the Federal government, I spent the night prior to my departure from DCA here.
Oh my goodness, I was astounded by the decline in service and, more striking, the quality of the room. The 11th floor room in which I stayed smelled like a poorly maintained locker room. The stench was pungent and immediately noticeable upon entry to the room. Inexplicable and unintelligible charges appeared on my bill, which the staff kindly and promptly removed, but they never explained why they appeared in the first place and what the unintelligible billing code represented.
In full disclosure and with intent to provide a balanced review, overall, the staff were pleasant and helpful. However, the environs of the room, hallways and elevators were in no way pleasant, and it saddens me to state that I can no longer recommend anyone to stay in this hotel, as I once enjoyed several (many?) past stays here.
August 23, 2015
Rated 5.0 out of 5.0 by Dr. Curtiss Great service and room
Came to DC to attend musical theater. I stay at this Holiday Inn frequently because they provide shuttle service to the subway and to the airport. They did not disappoint. Very helpful and friendly staff and clean, quiet room.
August 22, 2015
Rated 4.0 out of 5.0 by KatOnTheGo Good location and a decent hotel
I traveled back to DC to visit some friends.
The good: there was ample parking, though you had to pay; the internet was decently fast; the bathroom wasn't oppressively small, but it wasn't big either; the location is very good, right by a bunch of highways that make navigating the DC metro area easier, and close to a subway stop if you are going to us Metro.
The bad: pets are not allowed - I normally travel with my dog when I am in the states, and I would consider this hotel for my next booking in DC, but I won't because I can't bring my dog. Hotel was crowded with high school tour groups.
August 14, 2015