Rated 4.2 out of 5 by 483
Rated 5.0 out of 5.0 by TinaAlbanyNY Love Love Love This Hotel!!
This was our second stay here and it was just as good as the last. Great staff and a great atmosphere. Top notch for a great price. We will be back again next year
August 26, 2015
Rated 5.0 out of 5.0 by BillM1111 Clean, Comfortable and Quiet
Easy access to I40. About 15 minutes from Biltmore Estates.
August 25, 2015
Rated 4.0 out of 5.0 by Redrider2002 Crushed at Checkin
Overall a nice property, next to the freeway, The grounds and structure are nicely maintained. The swimming pool in to lobby is a bit odd, and closes relatively early. Late checkins forget about using this amenity. The staff was efficient, but lacked warmth and any personalization during the check in process. They did not recognize my status, and embarrassed me by claiming that my credit card had been declined. After calling the card issuer and confirming that no attempt had been made to use the card at the property, I asked that they try one more time. The attitude was a bit condescending, but they re-ran the card, I believe just to humor me. It was accepted the "second time" but the smirk on the front desk attendant was painfully obvious. The room was adequately appointed, clean and quiet. The bed was comfortable.
We didn't experience the food service at the hotel, choosing to try one of the local restaurants. Would consider staying here again if I'm in Asheville in the future, but I'll book online and avoid any embarrassment at the front desk. Four stars due to the front desk team member that might consider a change in vocation.
August 24, 2015