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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.2

based on 716 reviews
90%
Recommend This Property

Ratings Breakdown

716reviews

  • 5 Stars
    376
  • 4 Stars
    226
  • 3 Stars
    54
  • 2 Stars
    32
  • 1 Stars
    28

Handy overnight stop

By

July 18, 2017

club

Less than 20 minutes from Channel Tunnel and reasonable value for money

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I never award outstanding but this hotel deserves it.

By

July 18, 2017

I have never before rated an hotel excellent in every area, but this hotel deserves the accolade of outstanding in excellence. I arrived early but this did not faze the Receptionist, and she found a room available (at 10.30). It had a noise of the external air-conditioning, and as I planned to spend considerable time working in my room, I asked to change it, which she did with a smile and a minimum of fuss.
I have poor vision and asked for a table with good light in the dining-room; it was arranged and reserved for me during my three-day stay.
The staff here are on top of their tasks and are confident in their work. It is a joy to watch them at work. I wish I could say the same of other hotels I use.
My only adverse observation, and it is not a complaint, is that the menu was unchanged throughout my stay, and I was obliged to repeat my selection by day three.

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Tired facility in need of refurbishment

By

July 18, 2017

club

Tired facility in need of refurbishment but convenient for the Chunnel if required.

Staff were very good.

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Super restaurant staff

By

July 17, 2017

club

Really friendly, efficient service from various restaurant

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The quality and service expected at Holiday Inn

By

July 17, 2017

We were visiting the area as part of a holiday and booked the hotel knowing that a good room, good shower and breakfast have always been good in the past.

Good location, and had everything we needed, although the room was maybe slightly tired.

Would recommend this hotel for other travelling to the area.

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Room fixtures

By

July 15, 2017

It may be advisable to check more thoroughly the function of items in the room, items highlighted by me would have been found by a basic check which I would have though was already included in staff work practices.

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Convenient and clean hotel in Kent

By

July 15, 2017

club

Clean hotel rooms, easy to find, free parking and convenient location. Excellent breakfast, although a bit pricey. Attentive staff. Fit for purpose facilities. Furniture and building a bit dated. Lighting too dim for the rooms. Still using incandescent bulbs instead of low energy ones.

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Great hotel!

By

July 12, 2017

club

We will be returning to Holiday Inn North, as it is a wonderful hotel and everything was perfect

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Disappointing stay

By

July 07, 2017

club

Avoid family room 201!
Close to plant room or machinery as too noisy for a good nights sleep. Decor and furniture also looking tired.
No hot water until 7am when we stayed due to breakdown- not good when needing to make an early start.

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Good overall value

By

July 07, 2017

Stayed here many times and everything is always very good, big tvs, decent sized rooms,quiet location and friendly, helpful staff.

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Friendly Staff and great service

By

July 03, 2017

I stay at this hotel on a regular basis. The hotel is very good. The rooms are always clean and well serviced. The customer service of the staff is always excellent and the food is very good. I always enjoy my stay here.

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Holiday Inn North Ashford

By

July 02, 2017

Not a pleasant experience if want a peaceful nights sleep. The roar as traffic swept past on the motorway will keep the soundest of sleepers awake. As a frequent user of Holiday Inns across Europe I found this to be the worst I have ever experienced

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