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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.2

based on 718 reviews
90%
Recommend This Property

Ratings Breakdown

718reviews

  • 5 Stars
    378
  • 4 Stars
    226
  • 3 Stars
    54
  • 2 Stars
    32
  • 1 Stars
    28

Great hotel

By

July 23, 2017

platinumelite

My wife and I stayed here as we had an early crossing on Eurotunnel the next morning. Following an accident a few weeks ago I am currently using crutches. Someone at check in saw this and came to the hotel entrance to open the for for me, a nice first touch. Check in was quick and my Platinum status was acknowledged. The room was perfect and despite the M20 being quite close with the windows shut you could not hear the traffic.

The location is beautiful and enabled us to get to the Tunnel for our crossing, stress free.

We didn't use the restaurant as we arrived quite late and had an early start in the morning. Still I will happily stay here again when I have an early tunnel or very crossing.

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Outstanding, Fabulous return Visit

By

July 22, 2017

Hi All, I was a regular guest at this hotel last year, I returned last week and was so pleased it was as good if not better than my previous stay. I received a very warm welcome back from Abbey from reservations who recognised me immediately. As always I found the staff to be friendly, helpful and welcoming, the allocated room was clean, tidy and had everything I needed for a comfortable stay, Something new from my previous stay, the room had a 40" Samsung Tv with Sky which I though was an excellent upgrade for the hotel. I had a week of great sleep no noise encountered from external traffic or other guests. The breakfast had a great selection and he evening meal was really tasty. I am booked in again next week I am so looking forward to returning. Well Done Ashford North you've certainly met and exceeded my expectations as a returning regular guest.

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Handy overnight stop

By

July 18, 2017

club

Less than 20 minutes from Channel Tunnel and reasonable value for money

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I never award outstanding but this hotel deserves it.

By

July 18, 2017

I have never before rated an hotel excellent in every area, but this hotel deserves the accolade of outstanding in excellence. I arrived early but this did not faze the Receptionist, and she found a room available (at 10.30). It had a noise of the external air-conditioning, and as I planned to spend considerable time working in my room, I asked to change it, which she did with a smile and a minimum of fuss.
I have poor vision and asked for a table with good light in the dining-room; it was arranged and reserved for me during my three-day stay.
The staff here are on top of their tasks and are confident in their work. It is a joy to watch them at work. I wish I could say the same of other hotels I use.
My only adverse observation, and it is not a complaint, is that the menu was unchanged throughout my stay, and I was obliged to repeat my selection by day three.

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Tired facility in need of refurbishment

By

July 18, 2017

club

Tired facility in need of refurbishment but convenient for the Chunnel if required.

Staff were very good.

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Super restaurant staff

By

July 17, 2017

club

Really friendly, efficient service from various restaurant

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The quality and service expected at Holiday Inn

By

July 17, 2017

We were visiting the area as part of a holiday and booked the hotel knowing that a good room, good shower and breakfast have always been good in the past.

Good location, and had everything we needed, although the room was maybe slightly tired.

Would recommend this hotel for other travelling to the area.

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Room fixtures

By

July 15, 2017

It may be advisable to check more thoroughly the function of items in the room, items highlighted by me would have been found by a basic check which I would have though was already included in staff work practices.

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Convenient and clean hotel in Kent

By

July 15, 2017

club

Clean hotel rooms, easy to find, free parking and convenient location. Excellent breakfast, although a bit pricey. Attentive staff. Fit for purpose facilities. Furniture and building a bit dated. Lighting too dim for the rooms. Still using incandescent bulbs instead of low energy ones.

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Great hotel!

By

July 12, 2017

club

We will be returning to Holiday Inn North, as it is a wonderful hotel and everything was perfect

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Disappointing stay

By

July 07, 2017

club

Avoid family room 201!
Close to plant room or machinery as too noisy for a good nights sleep. Decor and furniture also looking tired.
No hot water until 7am when we stayed due to breakdown- not good when needing to make an early start.

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Good overall value

By

July 07, 2017

Stayed here many times and everything is always very good, big tvs, decent sized rooms,quiet location and friendly, helpful staff.

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