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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
73%
Recommend This Property

Overall Experience

3.9

based on 427 reviews
73%
Recommend This Property

Ratings Breakdown

427reviews

  • 5 Stars
    208
  • 4 Stars
    90
  • 3 Stars
    41
  • 2 Stars
    40
  • 1 Stars
    48

Good Hotel

By

July 26, 2017

club

The hotel was really nice. convenient location to shopping area and other restaurants within walking distance. The beds were very comfortable, however we were put booked into a room by the elevators that was extremely noisy. was awaken several times during the night. The hotel does serve breakfast which was an added surprise. the breakfast staff is very attentive and pleasant.

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Bad stay

By

July 23, 2017

club

Totally different from what I expected. I thought that because this hotel was "newly renovated" I would have a better experience but I didn't. Too many things were not together.

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Great Hotel Customer Service Not So

By

July 21, 2017

club

The level of customer service didnt not match this hotel at all. Expected it from one of the cheap motels down the road not such a high rated hotel.

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Rude front desk staff

By

July 20, 2017

club

If you want poor service and to be treated poorly during check in, stay here. If your ego is too big and you need to check yourself... this place is for you. The desk staff will treat you like a piece of dirt.

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Front Desk needs help and housekeeping seem nice

By

July 20, 2017

club

The overall vibe of the hotel seemed overrun. The room was clean. However, the overall state of the hallways and elevators needs improvements. Hopefully these things can get fixed!

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Great Service

By

July 19, 2017

platinumelite

Great Service at the Holiday Inn North Lake. I will continue to stay at this property during my visits to the area.

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Not the best Holiday Inn

By

July 19, 2017

club

Everything pretty much was rated poor except for room cleanliness. It was loud, all through the night, no customer service from the front desk at all. No laundry detergent, no change for washer/dryer. I had to walk across the street to another hotel to get change. The washer dryer room was a disaster area, drinks and spills everywhere. This hotel is a disaster area. Customer service is POOR to NONE.

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Rude on site manager

By

July 17, 2017

Terrible example of customer service, I'm so sorry that I used my points for this stay.

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Don't stay here, but eat at the burger joint.

By

July 15, 2017

club

Air conditioner horribly loud, towel bar broke, odd bathroom layout, and the hallway stunk.
The food was good and the staff was good.

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Hotlanta baseball

By

July 14, 2017

club

Very nice and clean! Friendly staff!! Slept like a baby!!

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Awesome

By

July 14, 2017

club

Loved everything, clean, friendly staff, breakfast was delicious, well maintained

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Not happy at all!

By

July 13, 2017

Seriously, I have never been checked into a dirty room. Then to tell me if will be cleaned when we get back from Stone Mountain. We returned with 3 sleeping kids in our arms, and exhausted our selves to the same disaster of a room we were checked into. All of a sudden managers are not available and we have to move rooms at 1230 am. Really? Finally reached the GM 3 days later and he attempts to make it right. A week later I still have not received my refund or my points and now the hotel does not answer my calls! Really ticked off.

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