Rated 4.2 out of 5 by 39
Rated 5.0 out of 5.0 by Ed1950 Short but sweet
In town for business; after long day of travel was nice to be treated great by check in staff. room was quiet, clean and comfortable.
September 28, 2013
Rated 2.0 out of 5.0 by mcs1 Needs improvement with front desk customer service and late check in time.
Overall the hotel was well kept and the room was comfortable and clean. Our disappointment came to play when trying to attend a 5 pm wedding and your check in time is 4pm . I called ahead 3 times that day and was told we were on a priority list. That doesn't help when you need to shower and dress for the event after a 6 hour drive and then drive another 17 miles to get to the wedding facility.That check in time is very late in the day which caused us to arrive late to the wedding. While waiting at the front desk, there were several other hotel guests that were as stressed out as we were and complaining about such a late check in time. So it was not just us! I will not recommend this facility even though it is comfortable and clean. On a side note, The bed pillows were very small therefore we had to request additional pillows to be sent up.
As for the the front desk staff, they barely choked out a smile. It was not as inviting and professional as should be expected.
September 25, 2013
Rated 5.0 out of 5.0 by Tica1 Exceeded my expectations
We had confirmations on the block of rooms reserved for the wedding guests when we traveled to Auburn to attend a relative's nuptials. Prior to the trip we needed an extra room but the hotel was sold-out for those nights. The staff encouraged me to call to check on cancellations. In spite of me calling almost daily, the personnel remained very nice and professional every time. Finally, we were able to get the extra room, thus allowing my entire family to be together in the same place. The rooms were comfortable and bathrooms were clean. We enjoyed the group of musicians playing by the pool and the wine-tasting bar. I noticed that this hotel is pet-friendly and probably the last sanctuary for smokers but none of these interfered with our wonderful stay. We enjoyed the surroundings and the very friendly staff and will certainly stay here again if we come back to the Auburn area.
September 25, 2013
Rated 4.0 out of 5.0 by RenoMike Convienient to Old Auburn
A good place to stay if you want to spend time in Old Auburn. Clean and comfortable room but it takes an effort to get from the lobby to the elevator (quite far from the lobby) through the winding hallways that could use a whole lot more directional signage.
September 17, 2013
Rated 3.0 out of 5.0 by Nofuncharlie Window Shade Issues
We stayed there two nights recently. Our window had only the white translucent pull across the window. There were not other curtains which could be drawn across the window. The sun came in the window and lit up the entire room at 6am. Worse still, we called the front desk and they didn't seem to care.
Several others we knew had rooms and they didn't have the same issue - they actually had solid pull curtains which we didn't have. The moral of the story is that you should checkout the room curtains first thing.
August 28, 2013
Rated 4.0 out of 5.0 by sk13 Service and pampering
This hotel in a small town works to achieve the true pampering of their guests. I felt spoiled as a priority club member!
My only complaint for this hotel is the pillows. It would be nice to have down or true soft pillows.
The staff is wonderful!
August 27, 2013
Rated 5.0 out of 5.0 by friendofthegroom wedding weekend
We stayed at the Holiday Inn with a number of family members and friends for a family wedding. The staff was very accommodating. They were extremely busy that weekend but went out of their way to get guests checked in early so they could get ready for the wedding.
Overall a wonderful weekend. We also ate at the restaurant a couple of times and the food was very good.
August 22, 2013
Rated 4.0 out of 5.0 by OregonFlip Short notice
Made reservations night prior, to a nice room upstairs as I requested. Hotel full as many firefighter in area. Air conditioner was not on when arrived and it took much of the evening to cool the room. Internet did not work, they said it was being fixed. Was not impressed with the food will go elsewhere to eat next time.
Desk staff were great, water and candy nice. Slept perfect, like choice of pillows.
August 17, 2013
Rated 4.0 out of 5.0 by Mark755 Comfortable bed, clean room, nice facility
This is a nice, well kept hotel with a friendly staff. I would recommend it.
August 17, 2013
Rated 5.0 out of 5.0 by GoKings max's
good eggs Benedict and great Bloody Mary, good price on the Benedict, i think it was 9 or 10 bucks, very nice staff all around
August 8, 2013
Rated 3.0 out of 5.0 by mjgrota Bad WiFI
WI-FI was totally inadequate to do basic email or web searches. Had multiple "time outs" finally gave up.
Other wise the hotel was fine.
August 5, 2013
Rated 5.0 out of 5.0 by BuffyBoo VERY PET FRIENDLY
Exceeded our pet friendly needs. When traveling with a pet the concern is that you will have a room that is not the cleanest since other pets have also stayed in the room. The room was very clean with no evidence of any pet having occupied the room previously. Grassy area close to room. Max's restaurant on the hotel property also has a patio area that is dog friendly. Pet fee was very reasonable.
August 5, 2013
Rated 5.0 out of 5.0 by Lunagirl Better then I expected!
This Holiday inn was clean, remodeled modern rooms, great restaurant ., and friendly polite rmotees. Pool was clean n enjoyable
We ft we were in s Five star hotel
August 4, 2013
Rated 3.0 out of 5.0 by Cowgirlkitty Mixed feelings
The hotel is very conveniently located right off of the interstate and close to wineries and downtown Auburn. However, the price of the room was not consistent with the quality. The bed was not very comfortable, the pillows were lumpy, and the room furnishings were mediocre. It was clean. There is a free wine tasting on Fridays, which was a nice surprise. We also received a coupon for a free house wine or beer, which we didn't use because we felt the prices in the restaurant were a little high. We did eat breakfast there, but the sausage was cold and everything is a la carte, which drives up the price.
The staff was nice enough; however, we originally arrived around 1:30 pm. Our room was not ready, which didn't surprise us, but the woman at the front desk said to check back in a little while. When I asked what time I should check back, said she didn't know; that we should just come back in a little while and see if the room was ready. She didn't offer to call us or offer any alternative, like storing our luggage, suggesting things to do in the area, etc. When we returned at about 3:45, there were 5 people waiting to check in and only one person (a gentleman) was working at the front desk. I waited almost 30 minutes to check in. When I mentioned that it was a shame he was working by himself, he said the other person (the woman from earlier) was on lunch break. Since check-in is 4 pm, one would think that they would be fully staffed at that time of day.
There aren't many other options for accommodations in the area, so that may be the reason that the rates are high in comparison to the quality.
July 17, 2013
Rated 5.0 out of 5.0 by Halle11 Oustanding Staff
With every room sold out we were so impressed by the great customer service. Loved the comfortable bedding. Super clean rooms. A wonderful experience for us in Auburn!
July 12, 2013
Rated 5.0 out of 5.0 by DistanceRunner Would stay again
The suite was well suited for us. The climate control was excellent. The room was clean and lots of towels.
July 6, 2013
Rated 4.0 out of 5.0 by Cbell Must come back!!
This is the reason why I choose Holiday Inn over any other they have never disappointed and this specific hotel runs it beautifully.
We were here on business and I must say one of the best with personal customer service and love the area.
The only issue and the reason why I gave it a "Fair" on ABLE TO RELAX is not a reflection of HI it had to do with guests across the hall in rm 119 that apparently decided to have an after hours gathering at 2:45 in the morning. i had gone to bed so relaxed from a delicious meal and a very comfortable bed to be woken up to swearing, loud voices and door opening and shutting for about half an hour. I could not go back to sleep and was exhausted fo my business meeting the next day. I will still come back to the area just to stay there love it and the area. Thank you to the manager - I believe it was Trish - very professional, friendly.
Max's restaurant - mouth watering is all I can say!
June 7, 2013
Rated 5.0 out of 5.0 by SherylO Very Enjoyable Stay
This was the highlight of our 12 night trip. Our room was very comfortable and clean. The guest laundry room was the cleanest I've ever used; the restaurant Max's had great food and service. We didn't get to take advantage of the pool or Friday night wine amenities, but certainly hope to next time. The only thing missing in the room was having a microwave standard (instead of for an additional $5 a night if available.)
June 6, 2013
Rated 5.0 out of 5.0 by tahoeite Quiet Rooms, Very friendly staff, great location.
I stay in a lot of hotels and the walls are paper thin. I was so happy that I couldn't hear anyone on either side of my room. The Staff was very friendly and helpful in a genuine way. The location is great and there are stores and places to eat nearby. Rooms are very comfortable and clean.
June 1, 2013
Rated 5.0 out of 5.0 by Esse Over all great accomadations
Four of us stayed four nights. Maid service great, hotel clerks great, Max's great and very convenient. The waiters and waitresses at Max's were very pleasant and efficient without being overbearing. Your location is perfect and we will definately will stay with you again.
May 24, 2013
Rated 4.0 out of 5.0 by SCN95 Clean rooms and good restaurant
They have good clean rooms and the restaurant Max's has good food and drinks.
May 22, 2013
Rated 1.0 out of 5.0 by CWatts My worst stay at a Holiday Inn
I made my reservation on line and was given a check in time of 3 PM. They changed their check in time to 4 PM. My room was finally ready at 5 PM and I was allowed to check in. I had called before my reservation to make sure they could accommodate my requests and was told no problem, at check in I was told they did not have any rooms that could accommodate my special requests. I was scheduled to stay two nights, however when we arrived back at the hotel for our second night our key cards did not work, they had been coded to work for only one night but my credit card had been charged for two nights. Because of their delays they offered us a free beverage (non alcoholic) at the restaurant in the hotel. We went to use the coupons and were told be could only use them in the restaurant when we purchased a lunch or dinner (so much for free).
May 13, 2013
Rated 4.0 out of 5.0 by CraigBMW Great restaurant for breakfast
We ate breakfast 3 mornings at Max's restaurant and enjoyed it. Much better than local coffee shops. The property is clean, attractive, and the staff was helpful in every way. We will stay again.
May 3, 2013
Rated 5.0 out of 5.0 by Ted777 Great for Visiting Tahoe
I had an excellent stay at this hotel. I was upgraded to a beautiful suite with a whirlpool bath and separate shower, with two vanity sinks in the bath area. There is a large flat-screen TV with many high-definition channels from the satellite. There is an outstanding Max's restaurant inside the hotel, and I received a free voucher for a glass of house wine. Scott, the Manager on Duty, checked me in, and he was extremely professional. There was a bag of goodies and a welcome message document waiting for me in my room. The King size bed was clean and comfortable. Parking is a breeze, and there is even an in-and-out burger joint a few steps down from the hotel. The hotel is close to route 80, and you can be in Truckee in one hour! It is an extremely amazing and beautiful drive along that section of 80, with amazing vistas of snowcapped mountain tops. After reaching Truckee, you drive by some amazing sights, including North Star, Truckee Airport, the Ritz Carlton, and soon you are looking at the beautiful sight of Lake Tahoe. After a short drive, you are at the astounding spot of Emerald Bay, with birds singing, amazing trees, and a beautiful sight of the lake. Soon, you are at South Lake Tahoe, with all the conveniences and comforts of home.
April 25, 2013
Rated 5.0 out of 5.0 by meandher WONDERFUL!
The room was large, nicely decorated, comfortable and very immaculate. Couldn't ask for any better. The service was extraordinary and friendly and efficient. The restaurant served very good food and the prices were good and the service was excellent. Nice, restful stay. Also enjoyed the kureg coffee in the room. Nice touch. They recognized me as a long time user member of the Priority Club and provided a few extra goodies. I always enjoy Holiday Inn and all their sister hotels.
April 16, 2013
Rated 5.0 out of 5.0 by Rano Great value and very nice staff
We didn't eat there, but everything we did experience was very good. Clean room and very friendly staff.
April 12, 2013
Rated 5.0 out of 5.0 by Dorothy145 Impressed!
I really enjoyed my stay at this hotel. It was ideal for a business traveller, particularly because the business center was reliable in its provision of a working computer, working printer, and required supplies like a functioning stapler, plenty of paper, etc. It's surprising how often this is NOT the case when I travel, and I was appreciative of the fact that the center was open 24 hours and it made my life simpler without ever needing to ask staff for help. Thank you.
The room itself was spacious, clean, and very comfortable. I also had positive interactions with staff and felt safe and content in the hotel.
My only disappointment was that I wasn't upgraded in keeping with the policy other Priority Club hotels typically employ for Priority Club Elite members. The hotel was fairly empty, so I would be surprised if availability were an issue. My coworkers tend to tease me about how loyal I am to Priority Club properties when other options are available; and I tell them the perks like room upgrades, free nights, and overall recognition and appreciation for my loyalty can't be beat. It's something I haven't experienced with more expensive hotel chains. That said, it would be great if this hotel made a distinction between Elite participants and other club participants. I didn't get the impression that it did.
April 10, 2013
Rated 5.0 out of 5.0 by Rainbow76 Nice decor and friendly staff.
I was staying here with a group of friends so did not choose the hotel. But it was nicer decor, friendlier staff and more comfortable than I expected by far. It was a really nice touch when I saw a personalized note & goodie bag on the desk in the room, since I am a Priority Rewards Member. I was impressed.
January 23, 2013
Rated 4.0 out of 5.0 by Petee Comfortable Room but......
The room is comfort and clean. However, the free WiFi service is horrible. It is hard to connect because the signal is so weak. When you are connected, the internet is so slow. I turns out use my iPhone to do my local search.
January 8, 2013
Rated 1.0 out of 5.0 by sick12 VERY BAD
The worst Hotel stay I have ever had. I have stayed at hundreds of hotels. The running - noisy kids made it impossible. Other room - bath/shower noise was terrible. Report of problem did not help.
January 4, 2013