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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 612 reviews
78%
Recommend This Property

Ratings Breakdown

612reviews

  • 5 Stars
    298
  • 4 Stars
    140
  • 3 Stars
    73
  • 2 Stars
    51
  • 1 Stars
    50

Comfortable bed, excellent service.

By

July 26, 2017

club

The hotel room was newly renovated, the bed was comfortable, the staff were very helpful and friendly.

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Good Job Everyone!

By

July 26, 2017

platinumelite

The hotel is in the process of being renovated and so far so good. The hotel front desk staff is very friendly and extremely helpful. I had a good stay. The only problem is the room doors all need to be replaced. They are very old and very high off the ground allowing hallway noise to enter your room at night. Otherwise, you will enjoy your stay!!!!

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Disappointed

By

July 25, 2017

club

The photos are not representative of the room I stayed in which was quite disappointing, plus the room smelled.

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Great overnight

By

July 24, 2017

club

Great overnight stay. Clean and comfortable rooms.

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Vaction

By

July 22, 2017

club

Quite and clean. I would stay again. Pool was good people were nice
Very accessiable to stores and walking

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Pleasant staff and relaxing stay

By

July 21, 2017

club

We enjoyed our night here as we were in town to attend a musical at the local theater. The staff was great and the accommodations were nice. Our family of four was able to sleep comfortably.

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OK

By

July 20, 2017

club

This was really nothing special. Bar tender needs practice at pouting Guinness.

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Great room

By

July 17, 2017

club

Loved the setup and that there were micro,fridge,and coffee maker. Bed was very comfortable. Shower was easy to use.

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Overall good experience, with one exception

By

July 14, 2017

club

Overall no complaints, but the beds are way too soft -- terrible for anyone with back problems.

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Good value

By

July 14, 2017

club

Clean and helpful staff. Based on other hotels in the area this was the best.

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Awful Customer Service and Follow up

By

July 14, 2017

We arrived at the hotel late at night and wanted to get some rest in the morning. We were on top floor, room 503 and around 7:30 in the morning when it began raining we had an all out leak from the ceiling directly above one of the beds. Front desk promised that management team would reach out to us to mitigate this over the phone or via email. It has been 2 weeks. No call, no email, no apology for inconvenience. I wrote an email about this to hotel about a week ago and still no answer. Thank you for unpleasant stay HI Auburn.

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Incorrectly Billed

By

July 12, 2017

I discovered my stay that should have been directly billed to the company I work for was billed to my bank debit card which overdrafted my account. I have made several attempts to speak with a supervisor but they have yet had the courtesy to call me back. Poor customer service! Normally I have very good experiences with Holiday Inn but you sure failed this time!

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