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Rated 4.4 out of 5 by 592 reviewers.
Rated 3.0 out of 5.0 by Band Mom Trip The hotel was beautiful, comfortable and clean. I enjoyed the room I stayed in with another adult and my two younger children. The breakfast and wait staff were great. I had two issues during my stay. The first was that when I booked online I entered a code given to me for the UIL competition rate. My son was in another room with members of this high school band from the Houston area. Due to having the group code I was given the discounted price. However, upon arrival I was asked to show proof that I was with UIL. My son and his band checked in during the day, I drove from Houston to Austin after work so I did not arrive until about 9 p.m. All I had was an e-mail on my phone from my son's band director with information about U.T. where the band was performing and the hotel that they would stay in ( which was this one.) The desk reception did not want to accept it as proof and I ended up having to argue with them about it. I was tired, obviously I had enough information to show that I was a band mom!!! It ended up being resolved. My second issue was that my son left his wallet in the room upon departure. When I called after arriving back to Houston to inquire if it had been found, it was, the staff mailed it back to me. I am very disappointed that his money for his meal expenses that was in his wallet was completely gone. I just feel like though he should have been more responsible it did not give the staff a right to steal his money...but lesson learned the hard way I suppose. He not only had to borrow money to eat on after leaving Austin, he had to personally repay the school due to not having meal receipts to turn back into them. May 17, 2016
Rated 5.0 out of 5.0 by Business stay I enjoyed My stay at this hotel. the food was very good and the staff were excellent and very helpful. I will stay at this hotel again. May 16, 2016
Rated 5.0 out of 5.0 by RETURNING SATISFIED GUEST DRAKE and his excellent team always make for a perfect visit. I mentioned on a recent post how friendly and accommodating that BEN was ...even at 2 am!! Johnathon should also receive recognition as an outgoing helpful and friendly member of the staff. WHEN IN AUSTIN ON BUSINESS OR PLEASURE STAY HERE! May 14, 2016
Rated 4.0 out of 5.0 by no free breakfast for discount rates we found our that you don't get a free breakfast if you get a discount rate such as AARP member May 12, 2016
Rated 5.0 out of 5.0 by AWESOME STAFF The staff here makes the difference! Askur helped me resolve a small problem BEFORE I even arrived at the property. Ben was as gracious and helpful during a late night snack raid that one felt like a guest in his home, not a stranger in a hotel! This is the property to stay while your in Austin on business or pleasure. May 11, 2016
Rated 5.0 out of 5.0 by great stay very nice and reasonable hotel with amazing staff. Will stay again May 10, 2016
Rated 3.0 out of 5.0 by Poor Business Experience The training I was involved in conducting was handled poorly. Room temp was very cold and took several days to remedy. Multiple conferences were booked at the same time and people were walking in each other's space because of it. May 9, 2016
Rated 5.0 out of 5.0 by Great location Always a comfortable stay in a good location. Clean, friendly staff, etc. I just wish you could make reservations directly instead of always being transferred to central reservations. May 8, 2016
  • 2016-05-21 T13:52:08.418-05:00
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