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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 1234 reviews
85%
Recommend This Property

Ratings Breakdown

1234reviews

  • 5 Stars
    630
  • 4 Stars
    325
  • 3 Stars
    119
  • 2 Stars
    105
  • 1 Stars
    55

Terrible Stay,

By

June 27, 2017

I was not told that I would have to pay for parking until I arrive. Someone should have informed me upon making the reservation. After being gone all day to a lacrosse tournament, returned at 6pm to a room that had not been serviced so no clean towels, requested towels but no one arrived, so I had to track them down my self. Also, air quit working in room and heat was blowing instead, so room temp was 83 degrees. The hall was cooler than the room, so had to leave room because it was too hot to stay in. The next day, after returning from lacrosse tournament, no hot water until midnight, so cold showers. Only 2 of 3 elevators working and then the service elevator quit so the staff was having to use one of the two working elevators. Had extended stay for a day but hotel did not honor team discount rate and charged me full price for the extra day.

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Bad experience

By

June 26, 2017

I have stayed in Holiday Inns for over 20 Years . This has been the worst. The 1st night the air-conditioning would not shut off. Reported the next morning. They said they would get someone right way. Came back that afternoon and the room was still cold. Called down again they said 1st shift dropped the ball. It took another hour and half. The thermostat was broke. Second problem: The hot water was very slow to get hot for the 3 days we were there. 3rd problem. All 3 mornings the breakfast area was a mess and understaffed. It always took for ever to get a cup of coffee. 4th problem. There was room service food on the 9th floor by the service area in the hall way for 2 days. It looked bad.

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noisey room

By

June 26, 2017

club

room was musty room was too clise to the street, the check in staff was efficient

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Terrible bed and horrible service

By

June 24, 2017

club

Seriously, who send maids to bang on doors at 8:30am?

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Great place to stay, i'm definitely going back soon.

By

June 24, 2017

platinumelite

This property exceeded my expectations in every way. The reception and front office staff were extremely courteous and professional. The property was excellent and I'm looking forward to staying again.

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Excellent overnight stopping point.

By

June 20, 2017

This was an overnite stop on my road trip from Florida. I'm glad that I ignored the earlier negative reviews as the negative issues complained of (to the extent that they did exist) appear to have been resolved. Dinner at the Restaurant was a good experience as was breakfast. My stay was quiet, relaxing and comfortable. Would defintely stay again.

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Great Location

By

June 20, 2017

platinumelite

Great cost for a great location, comfortable, clean rooms, and a good place to stay

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elevator problems/hall way air conditioning.

By

June 19, 2017

Elevator was not working when we checked in at 3pm on Saturday. Only two out of three elevators were working. One was under renovation. This is a Holiday Inn located in Baltimore Maryland, Inner Harbor area. We stayed because of attending a Baltimore Oriole game. There were hundreds of people staying there this weekend. I can not believe they couldn't have gotten an emergency elevator tech to come in and fix it. Then on Sunday morning...check out time....only One elevator was working....people were very very upset.. We were on the 9th floor, and waited over 20 minutes for an elevator!! The hallways were hot, no air conditioning.

I used 36000 points to stay there, and now wished I never used them. I am upset to have to give this review because of all the great experiences I have had at Holiday Inn Express.

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exceed expectations and i was impressed

By

June 19, 2017

I understand there will always be minor glitches, we didn't arrive until 1 in the morning. We were treated great but when we opened the door the room had not been cleaned. They immediately took care of the situation and we did not have any other issues, and if we would have I was confident in their ability to resolve the issue.

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Holiday Inn Baltimore

By

June 15, 2017

The staff was friendly and the room was spacious and clean. Two criticisms. Lack of electrical outlets in room and the ice machine on my floor and the floor above did not work.

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Great place to stay

By

June 14, 2017

club

The staff is great and very professional they made me feel at home from the start. I will definitely be staying here when I'm in the Baltimore area.

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Meh hotel

By

June 13, 2017

club

Bland nondescript hotel . It seemed clean enough but was expensive boring and noisy with poor bed. Would use again only because of proximity to an event.

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