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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.8

based on 891 reviews
77%
Recommend This Property

Ratings Breakdown

891reviews

  • 5 Stars
    412
  • 4 Stars
    207
  • 3 Stars
    92
  • 2 Stars
    80
  • 1 Stars
    100

High expectations - poor experience

By

January 14, 2018

club

Paid for a room ahead of time, arrived to find the hotel booked, a room that I requested (size) not available. Was upgraded to a larger room (nice we thought), arrived to the room that was sparsely furnished (nothing on the walls) no closets, no dresser. The lavatory (sink) was immediately next to the bed (odd placement, most hotels separate these areas). The plumbing was backwards on the sink next to the bed. In the room for the toilet there were no shelves, or alcoves to hold soap or hair products. While turning the shower handle the handle fell off and the escutcheon fell on the shower floor. The switch for the exhaust fan for the toilet did not work. The lavatory in the other half of the room, adjacent to the hot tub, had hot water, but no cold water. Finally, we wanted to relax after a long day of driving and watch a move. As we sat down in what was supposed to be 2 nice looking recliners in the front room, we noticed that the chairs (called recliners) did not recline, a foot rest would pop-up but the chair would not recline. This left the person sitting in a perfect 90 degree sitting position (not what was expected). Resting my arms on the recliner arm rests, I noticed my arm stuck to the fabric (almost like a duct-tape substance).

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