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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.8

based on 769 reviews
76%
Recommend This Property

Ratings Breakdown

769reviews

  • 5 Stars
    347
  • 4 Stars
    181
  • 3 Stars
    82
  • 2 Stars
    71
  • 1 Stars
    88

Great Staff and Great Hotel

By

July 27, 2017

club

VERY CLEAN, GREAT FRIENDLY STAFF, OVERALL GREAT HOTEL!!!

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Horrible experience

By

July 26, 2017

The Charlton-Pollard has be hosting their Mass Reunion events here for years, and this was the worse. The lights were turned down low after 9 p.m., & the Manager had the nerves to get on the loud speaker & used the words "You People" when he ordered them to get out of the lobby area & go somewhere else. He showed no kind of hospitality , professionalism, courtesy or respect for our members who wanted to socialize in the atrium area after our events. We had over 300+ to register for this event, not counting the other members who did not register, but attended this grand affair. People not only in town, but most of the out of towners were appauled by his performance & said that they never wanted us to host any more events @ this establishment. We had to get our keys re-keyed several times before we could have a working key. We finally just left the door open on the last day so that we wouldn't have to any other replacements. Please address this situation w/you staff so that we nor anyone else have to experience this poor service! I've never stayed @ a hotel where the lights were so dim in the lobby that you could barely get around if you didn't have 20/20 vision!

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Very Clean

By

July 26, 2017

club

This facility was clean, well kept, front desk staff very friendly; the air condition in the room was cold; Room was very clean..

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disapointed

By

July 24, 2017

conference room was booked for hundreds of people and left NO parking available for paying overnight hotel guests. Large crowds in lobby and multiple people on balconies made sleeping impossible. Staff just said "sorry." A/C never got below 72 during my time there.

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Worst experience in quite some time

By

July 24, 2017

Large crowds in atrium making sleep difficult. Also, hotel booked a group of over 700 for a reunion... thus leaving no parking available for paying guests. Hotel was ambivalent about noise concerns and parking issues until requested management. Even then, they were only slightly less than apathetic.

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Friendly Staff

By

July 22, 2017

platinumelite

Upon checking in was greeted Service was great and very friendly

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Excellent!

By

July 21, 2017

club

Great customer service! Check in and out were a breeze! Room was very clean! Bed was super comfortable! We enjoyed the pool and the bar area. Breakfast was wonderful as well!

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First timer staying at Holiday inn!

By

July 17, 2017

club

My stay at the holiday was very amazing. Staff is friendly room is clean and the bed was very comfortable I am a definite return customer from here on out

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It was okay but not worth what I paid

By

July 14, 2017

club

I only have a few complaints. They were remodeling and I was woken up pretty early by loud workers ripoing up carpet outside my door. The indoor pool was filthy. Had lots of trash floating around and other people's hair sticking to my skin while swimming. The price for breakfast was outrageous... almost $11. I've been to much nicer hotels that provided complimentary breakfast and paid a whole lot less for a room. Other than that, it was a nice place. Large sized room that was very clean. It was roomy and comfortable. The staff is very friendly and nice

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The best of times and the worst of times

By

July 13, 2017

club

The hotel staff is wonderful very friendly and wiling to help with all of your needs. My major complaint is with the A/C breaking down in the rooms, our room was 85 degrees at 9 in the morning. It seems several people staying had the same issue. The staff is great but with the air problems, I'm not sure if we will be staying again.

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Great Stay

By

July 11, 2017

Enjoyed my stay at this hotel, Great coustomer service, friendly staff everywhere, Nice pool area everything newly remodled, gives a fresh crisp new feeling when you walk on and in the room.

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Overall ok not like other Holiday Inn's

By

July 11, 2017

Ok. The shower could have used some updating. The overall room experience was good.

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