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Rated 4.4 out of 5 by 565 reviewers.
Rated 1.0 out of 5.0 by Poor experience We were a large family group traveling in 3 separate cars stopping in Beckley overnight. The last group was coming from farther and arriving very late. We let the desk know they would be arriving after 2 am when we checked in, but they gave the room away. The concierge did call my cell phone number at 2 am right before he gave our room away, but since we were dead asleep we didn't hear the phone. The desk should have made not of the last groups late arrival and communicated that to others. Personalized service is important, but apparently not here. We arrived late and ate in the restaurant. Over all food was just fair . We had a fairly large group,but service was slow and the food didn't come out together. Energy and personality of the server was not good. Worst part was we got called back down because he made a mistake with the bill and didn't charge us for our last round of drinks. I had to get out of bed and go back downstairs. I was tired and asked what we had given him already as I hadn't paid the original bill. I found out the next morning he didn't tell me about the nice tip we had already given him, which would have covered the bill and been the right thing for him to do! The room was just ok, clean, but seemed old not fresh. None of us will ever ever stay here again!! June 26, 2016
Rated 1.0 out of 5.0 by Not a great experience I had issues with my bill. I booked the room over the phone and asked if they had any rooms available at the government rate. I was told they did. My major screw was that I didn’t check to see what the government rate was. They gave me a suite that was $40 per night more then the government rate, which I now have to pay the difference. Basically they gave me a discounted suite and not a government rate room like I asked for and were told I was getting. I’ve been given suites at government rate on probably 10 occasions, so I didn’t think anything was strange about getting a suites at government rate and lets be 100% clear, their “suite” was almost identical to regular room, it was not a big step up. June 22, 2016
Rated 5.0 out of 5.0 by Nice Hotel close to Tamarack Center Nice Hotel is close to the Tamarack Center which is open from 8:00 to 8:00 making it a convenient June 17, 2016
Rated 4.0 out of 5.0 by Beckley Nice hotel. Nice layout. Nice rooms. Awful pricey for a Holiday Inn and the area. Ate in the restaurant. Food was really good. My only complaint was either they were understaffed, or our waiter didn't have a lot of experience. I could have driven home and made dinner faster than we were served. June 14, 2016
Rated 5.0 out of 5.0 by Great Place to Stay I had the opportunity to come with my husband when he went on a business trip to Beckley. We traveled with our two small children and it was the longest we have taken them away from home. From the time we arrived, the staff was pleasant and helpful. They even helped us bring all our luggage upstairs. During our trip, we only had one car so the onsite restaurant was very convenient when my husband was away. The food was good and the breakfast coupon program saved us a lot of money! It also was great that our kids could eat free! Thank you for the hospitality and great service! June 13, 2016
Rated 4.0 out of 5.0 by My Stay I really liked the hotel. We were able to make use of the pool and hot tub, which was wonderful after a long day of travel. We had dinner and breakfast in the hotel restaurant. The meals were a bit over priced. The server in the evening seemed like he did not want to be bothered. The food was decent but the tea was really weak. However, breakfast was good and the server was really nice. June 13, 2016
Rated 5.0 out of 5.0 by Beckley stay Enjoyed the stay. Convenient, clean, comfortable. Always a hotel worth staying at. June 11, 2016
Rated 1.0 out of 5.0 by Poor Customer relations Poor Holiday Inn Club Vacations representation and all-out misinformation. June 4, 2016
  • 2016-06-29 T23:34:28.881-05:00
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