Rated 4.0 out of 5 by 174
Rated 4.0 out of 5.0 by zicker09 Good locaion by DFW
I would recommend this hotel close to DFW. The hotel was clean and staff was very courteous. This hotel is close to the airport and was convenient for our stay. We would stay here again if we were flying out of DFW again in the future.
May 5, 2015
Rated 1.0 out of 5.0 by Rick8102 Unacceptable service
I used rewards points for my daughter's family on May 1 & 2, checking out on May 3. On the second night stay, They went to a Rangers game and after the game, their room card would not work. After several keys, it was apparent that the room would not open. No maintenance person could be reached. At 2:30 a.m they were eventually given another room. Clothes, medicine, phones, purse, were all locked up in their original room. The front desk was asked to give them a wake up call the morning of May 3, the day they checked out, no wake up call was received and the day manager was unaware of their issues. Maintenance was called and they were able to access their room at 10:30 a.m. The solution was to replace the batteries in the door mechanism. This provided a very bad experience for my daughter, son in law and two small children. I would like to get my Rewards points back for this stay and would offer a suggestion that you train front desk staff on how to replace batteries and to follow up with wake up calls. I called the front desk and left a message with a gentleman who said he was with maintenance. He took a message and said he would have the front desk call me back. I did not receive a call back.
May 3, 2015
Rated 3.0 out of 5.0 by BudK Staff needs training
Staff needs training and the resources need to be provided...
April 27, 2015