Rated 3.4 out of 5 by 64
Rated 1.0 out of 5.0 by travelermanco Terrible stay horrible beds pillows Tv and front desk staff
Choose a different hotel in this area. From the the time I checked in to the check out. Horrible
February 22, 2014
Rated 1.0 out of 5.0 by Nem98 Never stay here again
I will preface this review with a note that the service, especially with Tamya at the front desk, was very good.
That being said, I am extremely disappointed with several areas at this property.
First, upon check in we were "upgraded" to a single king bed room; we needed a two bed room for the first night. Tamya was very good about getting that switched with no issue. When we were ready for bed it was discovered that the box springs were broken (I have pictures) and the metal frame was partially disassembled causing the mattress to sag deeply in the middle. Because it was late, and we required two beds we moved to another room (the single king) the next morning for the duration of our stay. My best guess is this "single king" was at one time a closet (very small with little room for luggage and toiletries). Since the bed was stable and we were only spending the nights in the room we opted to just keep it "as is" rather than make another room change.
Second, during the stay the schedule for our trip was altered so we needed to check out a day early (we had originally planned to stay Friday, February 7th). When I called to the front desk the night prior I was told, explicitly, that I should go to the desk in the morning and check out and the staff there would take care of my early departure. Upon check out I was told my room was booked with an advance purchase rate and the entirety had been charged to my credit card upon check in. I find this hard to believe considering I have never booked under an advance rate because I travel so much I know dates of departure and arrival can change. I was told there was nothing they could do and I could speak with the manager when she got into work. I was asked for my cell phone number which was written down on a copy of my room bill to be given to the manager and I was supposed to receive a call during our 17 hours of driving home; apparently, this was too much to hope for - I never received a call.
I tried calling the manager and was told she would be in later but was not offered voice mail, message or e-mail as an option.
As a long time (15 years) platinum member of Priority Club I am baffled by the lack of consideration for a guest...I can only imagine how someone without travel experience is treated should something go wrong.
As it stands I am never going to stay at this hotel again and will recommend to everyone from our Dallas, Austin, and other regional offices around the country to place this property on a "no booking" list.
February 12, 2014
Rated 5.0 out of 5.0 by Lecler Great service
Wonderful greeting at check in by staff. I had a complaint about hotel not offering free breakfast and katrina, the supervisor was kind enough to offer me a breakfast voucher. Now that's great customer service!
January 29, 2014