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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 516 reviews
93%
Recommend This Property

Ratings Breakdown

516reviews

  • 5 Stars
    331
  • 4 Stars
    111
  • 3 Stars
    40
  • 2 Stars
    24
  • 1 Stars
    10

One night stay

By

July 20, 2017

club

We booked this hotel due to it's proximity to Sesame Place (10 minutes away!). We waited about 10-12 minutes for check-in, and were not greeted as IHG Rewards members.

After being given the keys to our room, we headed up to the third floor. The carpet on the floor was filthy! It looked like it had never been cleaned. When I brought it to the staffs attention, they kinda shrugged and mentioned how the carpets should have been cleaned, and said sorry. No mention of taking action to clean it or to resolve the issue.

However, one nice thing that happened during the stay was that when we needed some whole milk for our baby, we asked the front desk for places nearby that might sell some. They were gracious enough to refer us to the bar who gave us a pint for the baby at no charge! Thank you bar staff!

The room was good enough but the curtains were too short and let in too much light in the early morning, preventing the three of us from sleeping in.

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Good Attitudes at Front Desk

By

July 18, 2017

I visit the Philadelphia area about 6 times a year for almost a decade. Over that time I eventually wound up staying here every time I visit. The reason why is a good value coupled with a true "customer is always right" attitude from the front desk.... If you stay somewhere more than 50 times, occasionally there's going to be something wrong. On those occasions they always fix whatever it was, fast and friendly.

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great service

By

July 17, 2017

club

Phil at the front desk handled all of our problems with professionalism and a smile.

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Great stay

By

July 15, 2017

platinumelite

Friendly and very accommodating staff. Very good place to stay. Only problem was that the pool was shut down due to low chlorine levels. Minor inconvenience, but other than that, great stay.

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Nice hotel

By

July 15, 2017

platinumelite

New, comfortable. Clean. Breakfast could use more choices.

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Great atmosphere

By

July 14, 2017

club

From the staff to the services offered as well as the room offered to me I was highly impressed by what your hotel had to offer.

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Great Hotel

By

July 13, 2017

Great Hotel. Room was good. Service was excellent. Breakfast was great. I saw a woodchuck outside on the field and had dinner at the casino. Great.

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Excellent Stay!

By

July 12, 2017

My family and I come every year for the past 3yrs to just get away and relax!! Everything is nearby, lots to do and shop. Hotel staff are always professional and courteous!! Hotel is very clean!! Parx casino is right next door!! One of our favorite locations!!

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Comfortable bed

By

July 12, 2017

club

Great stay with friendly and helpful staff. Will definitely stay at this hotel for any future events in the area.

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Staying at Holiday Inn Hotel at Bensalem

By

July 10, 2017

club

The staff was kind and very helpful. The rooms were nice and clean I would love to go back there.

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My review

By

July 08, 2017

Comfortable bed, our room would get hot at night. This is not one of my favorite H/I. But it is close to my brother when we come into town. But it is getting worse every time we stay there. Will be looking for something different on our next visit. And this was our forth time and last.

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Pool and Dining

By

July 06, 2017

club

Great dining area and the pool absolutely amazing fun and relaxing

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