Rated 3.7 out of 5 by 203
Rated 5.0 out of 5.0 by Cicinke Another stay in your hotel
This is not my first and I am sure not the last stay in this hotel. I suggest to these who stay one time to stay for other couple of nights and be tolerant and accept the "destiny":
- that the building is not young, but I can ensure you that even the bad smell from the toilet can vanish,
- that you are not smoker and there are two ashtrays at the hotel entrance and often you need to enter the hotel through a "cloud"
- that both shower gels are running out in the same time when you rush for an important meeting,
- your instant coffee is not filled up,
- your kettle is dirty and after you need to prove that is not working
A good advice if you have any issue, visit the lovely people from the reception, you would be surprised. For my first time staying in this hotel happened that this time I got Antonia's written apologies and my issues solved!
I encourage everybody to "complain" when serious issues are happening and write a review after your stay. Why I am saying all? Because after more than 3 years in this hotel I can see changes a more customer friendly attitude.
Keep continue on this way my favorite hotel
August 28, 2015
Rated 2.0 out of 5.0 by businesstraveler2406 Very poor experience
Had a very poor experience. Despite being a Spire Elite member, didn't feel welcome at the hotel at all. The Internet didn't work for 1 day during the stay. There is no air-conditioning in the room and the fan provided was not very powerful. The quality of bed was very poor (one of the worst sleep experiences at any IHG property that I've had).
I had requested for an early-checkin and the staff at the reception refused to entertain any requests before 3PM. I was willing to pay for an additional night to get a room (after a 9 hour transatlantic flight) and they weren't sympathetic at all. Kept repeating the 3 PM check-in deadline.
The room wasn't cleaned and the linen's weren't changed for a day and I had to call repeatedly to get it done.
August 24, 2015
Rated 3.0 out of 5.0 by Susek Alles in Allem gut
Das Hotel liegt sehr zentral, direkt an U- und S-Bahn. Das Haus selbst entspricht wohl dem gängigen Durchschnitt (Hotelhochhaus). Wenn allerdings weiterhin mit solchen Spitzentemperaturen in Berlin zu rechnen ist, sollte das Hotel über klimatisierte Zimmer nachdenken, denn das gab es leider nicht (oder vielleicht nur in unserer Kategorie). Außerdem funktionierte die Lüftung im Bad nicht richtig und es roch unangenehm nach Abfluss. Auch nachdem ein Installateur nach dem Rechten gesehen hatte, blieb der Geruch. Das Personal war stets hilfsbereit und freundlich, das Frühstücksbüfett ließ nichts zu wünschen übrig. Erwähnenswert sei hier eine köstliche Eigenkreation des Hotels: eine Art Saft/Tee-Getränk mit frischen Früchten und Minze.
August 19, 2015