Rated 3.4 out of 5 by 395
Rated 5.0 out of 5.0 great staff, nice accommodation
This is a very nice place to stay. Beginning to show its age - carpets are worn but very clean, colors are outdated. Staff was courteous and helpful, both the front desk staff and maid for our room were friendly and always smiling. Our handicap room was large and clean, second floor close to the elevator. Lobby is grand and lovely. Lots of parking. Did not use the restaurant or lounge but food smelled good.
Would stay there again when in Billings. Easy to get to from the highway.
April 22, 2015
Rated 1.0 out of 5.0 by Shonajesta Dirty
Our room was dirty, candy on the floor, dirty wash cloths hanging in the shower,
April 21, 2015
Rated 2.0 out of 5.0 by B. D. Non caring desk
When made reservations asked for early check-in for 2:00 since I told them we'd be there 2:00-3:00. When we arrived at 2:30 they had 1 room ready. Was told other room wasn't ready yet and told it would be 45 min yet but would be close together and was that ok. Told them that would be ok. So helped my dad and stepmom to their room. Came back about 20 min later to wait. Their was a new desk clerk there at this time and asked if could help so told him was waiting for room to be cleaned. He checked on rooms and said could get me a room when it was cleaned at the other end of the hallway. Told him was told rooms would be close so he looked and finally found one 5 rooms away needing cleaning yet so I said I'd take it. Finally at 4:10 they got the room cleaned 1 hr 40 min wait. All the desk person said was sign this and placed key on counter and walked off. No sorry for the wait or anything, GREAT way to treat Elite Gold club members or anyone else.
April 21, 2015
Rated 4.0 out of 5.0 by Ole's mom work and pleasure
the hotel was perfect for our recent work vacation
my husband is wheelchair bound and the accessible room with the roll in shower worked great. staff were friendly and helpful.
we would definitely stay again.
April 20, 2015
Rated 4.0 out of 5.0 by Flip369 Great place to stay
good rooms, great service, good location in Billings. room was very quite, staff was very friendly, parking was very well lite. close to shopping and resterants
April 19, 2015
Rated 1.0 out of 5.0 by Montana Man 60 Room arrangement
I am a member of an organization that had a bad experience at this hotel. I was put in a room other than my original reservation or selected room. No microwave or fridge as requested in the room but made a request for the items and did not see them as promised. Room was not cleaned one day and requested clean towels and garbage to be picked up. The hotel front desk tried to put another person into my room with me which is unheard of as long as I have been traveling. They didn't know I was in this room from the first day to the time I check out. I wasn't asked if I was an IHG member during check in or check out.
April 16, 2015
Rated 4.0 out of 5.0 by MDMT22 verify room is what you asked for prior to settling in after long drive.
Only complaint was I specifically asked for a room near pool and restaurant as I was traveling with my mother in law who is not able to move around very well right now. We were not near either. Food was great, clean rooms never got to pool due to the distance across hotel. Easter Brunch was a short walk away but restaurant and pool should have been close as I asked for, as it was not we did not get to enjoy the pool at all.
To tired when we got there to realize how far a walk the pool was until the next morning, I should have verified. Busy Easter weekend I imagine it was just overlooked.......
April 10, 2015
Rated 5.0 out of 5.0 by Louie135 Great Location and service
I really appreciated the hotel staff. They were friendly and professional. The rooms were clean and quiet. Highly recommend
April 9, 2015