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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
62%
Recommend This Property

Overall Experience

3.5

based on 692 reviews
62%
Recommend This Property

Ratings Breakdown

692reviews

  • 5 Stars
    233
  • 4 Stars
    156
  • 3 Stars
    102
  • 2 Stars
    100
  • 1 Stars
    101

Overnight Stay

By

June 22, 2017

club

You could tell that hotel was undergoing renovations and it appeared that the rooms had already been renovated. However, whoever was entrusted to update the rooms, did not pay attention to detail. There was a cut out in the wall that appeared to be an electrical outlet that was never finished; as well as a hole behind the toilet that wasn't covered. The ven't in the bathroom was covered with old paint and dust. The TV would cutoff at It's leisure and it would take about 30 mins for it to actually show a picture again. I was not very impressed with my stay.

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Comfortable room, good shuttle service.

By

June 21, 2017

club

Stayed for one night due to having an early morning flight. The room was clean and very comfortable. The staff was courteous. The business center was simply a computer in the lobby which was very slow and the printer didn't work, although the front desk offered to print my boarding pass for me. Since I had to depart prior to the breakfast being available, it would have been nice to be able to get a piece of fruit or a yogurt cup, but the front desk person did not have access to the food.

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Mediocre customer service

By

June 20, 2017

platinumelite

Check in was time consuming and I wasn't recognized as a Platinum member. WiFi service was lackluster at best. Food at dinner and breakfast was average at best. Staff needs to be re-educated on customer service.

Would not recommend this hotel.

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Great service

By

June 19, 2017

club

The staff and desk management was excellent. With remodeling going on within the motel it was considerably clean.

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Great staff!

By

June 19, 2017

club

Staff was excellent! Someone was available at all times!

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Comfortable bed! Great service!

By

June 18, 2017

club

Great service! I thought the room charge I had purchased came with breakfast, it did not, however they gave me a voucher for it. Also the pool was under construction and I couldn't use the YMCA voucher they gave me because I planned to swim later that evening and the YMCA closed at 6 or 8, much too early than I would arrive back from the concert I was at.

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Terrible stay

By

June 12, 2017

Loose faucet on sink(had to hold it to turn off the cold water). loose faucet wher you pull the knob for the shower, 2 electrical outlets did not work. Had to be creative to plug in devices. Air conditioner air outlet was filthy. Who knows what it was blowing into the room or what we were breathing. And this was a room that had already been renovated (per the construction engineer ) Reminded me of a bottom tier facility.

Your chain has been my go to for years but am now rethinking that.

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Good Experience

By

June 12, 2017

platinumelite

Overall it was a good experience. Of course they are remodeling the hotel for a new look and it did not effect my stay.

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Not the ihg service that I am accustomed to.

By

June 12, 2017

club

This is not the ihg service that I am accustomed to, the staff was not very friendly, the tub had some rough substance in it that felt like sand paper. The room was very small, the chair was not comfortable either. However the bed was very comfortable. Their breakfast buffet was outstanding.

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Bed was comfortable

By

June 11, 2017

club

I enjoyed the comfort of the bed but that was all. I did not know they were renovating so the pool was closed and so was the fitness center. There was no food places close to the hotel which forced you to eat from there restaurant and the food was a little over priced. I just didn't enjoy my stay.

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Customer friendly

By

June 09, 2017

Young lady at front desk very helpful and considerate. Arrived during rain storm whih is a little stressful

Bar service good.

Rooms clean and comfy.

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Convenient Stay Park

By

June 08, 2017

platinumelite

It is in a bad neighborhood. This hotel is being remodeled although poorly. Outside road noise makes sleep difficult. There were problems with our first room and we were moved. We use this hotel for park

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