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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.1

based on 1180 reviews
86%
Recommend This Property

Ratings Breakdown

1180reviews

  • 5 Stars
    547
  • 4 Stars
    388
  • 3 Stars
    131
  • 2 Stars
    55
  • 1 Stars
    59

Excellent comfortable stay,in this very central hotel.

By

May 22, 2017

club

We stayed overnight recently while attending a concert,this was my first trip to Birmingham,but won't be my last was a lovely city,I can recommend this hotel,it is so central all ameanaties are within walking distance,there isa N.C.P car park next door,we had a very comfortable room on the 4 th floor,no room to room noise,lovely sleep,huge white fluffy towels,and good quality freebies in the bathroom there is a rejuvenated program going on at this hotel at the moment,e.g only one lift,but no big deal...we will return.

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Business stay

By

May 22, 2017

Pleasant specious room with comfortable bed, however some noise due to lack of door closers on room doors.

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Good staff, tired decor and air con in room

By

May 20, 2017

club

Okay, but nothing to right home about. Rooms need a bit of updating/maintenance.

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Amazing staff

By

May 20, 2017

club

During my stay each member of staff ensured I had everything I needed at all times! Everyone was very friendly and helpful, they all defiantly made my stay better and exceeded any expectations.

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Nice hotel and great location

By

May 19, 2017

club

This is a nice hotel. It is currently going through a refurb of the lifts but this didn't cause any issues. Staff are friendly and professional and the room was fine.

I would recommend staying here.

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Decent City Centre stay, quiet for location, extremely friendly staff

By

May 19, 2017

club

Stayed here a few times, and never had any problems. Staff are efficient, courteous and actually behave like human beings, which is not always a given in major corporate chain hotels.

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Good Service, great location

By

May 18, 2017

club

Stayed for a week. Really close to all Activity, Shops and Restaurants in and around New Street. Room was tidy and comfortable, Staff friendly and good value for money

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New modern bar

By

May 17, 2017

Really modern bar and good range of drinks. Beds very comfortable

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Convenient.

By

May 15, 2017

This hotel was convenient for Birmingham city centre and almost opposite the new Bullring Shopping Centre and New Street Station. China Town is also close.

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Great location

By

May 09, 2017

club

Excellent location, 2 minute walk from Birmingham New Street Train Station and from the Hippodrome. Clean and modern hotel with great breakfast selection. Would highly recommend.

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Business trip

By

May 06, 2017

club

Stayed here several times and the Hotel has made some good improvements recently. Comfortable rooms and decent Wi-Fi. Recommend this one.

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Noisy neighbours!

By

May 03, 2017

Hotel was great and staff were friendly and helpful, however the lifts were a problem as only two were working so at busy times it took forever. The room we had was big and the bed was massive so no complaints there. Our only problem was with other guests returning from night clubs around 4pm and talking loudly in the corridor showing they had no respect for others staying in the hotel.

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