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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.1

based on 1217 reviews
86%
Recommend This Property

Ratings Breakdown

1217reviews

  • 5 Stars
    562
  • 4 Stars
    398
  • 3 Stars
    139
  • 2 Stars
    57
  • 1 Stars
    61

perfect location

By

June 27, 2017

club

bar and reception is excellent since refurbishment. just what you expect from a good quality hotel. good value.

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Friendly greeting

By

June 26, 2017

club

When I arrived I received a friendly welcome. The tall man on reception was especially nice. My room looked okay and I liked the fact there was a safe, tea coffee and a fridge. The room was a good size and the bed comfortable. But a Hugh quilt in 30 degrees is ludicrous. The air con was not working and was not fixed, after I reported it I received no communication as to the situation and had to go and ask for a fan and water fir my second night. The bathroom was nice and clean with a walk in shower. Wall toiletries were supplied.
The breakfast was very good and they supplied glutton free bread.

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2-nighter stay

By

June 24, 2017

club

Room quality is very good for a 2-nighter. Was too bad was in a room next to the very noisy lift- .
Concierge Staff and breaksfast staff are polite

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Comfortable stay and decent breakfast

By

June 24, 2017

club

Had a very comfortable stay and decent breakfast options....

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Business Stay

By

June 23, 2017

club

This hotel is very conveniently situated for the station

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Could be improved

By

June 19, 2017

club

Still being refurbished; you'll need to be patient waiting for the lift.
Lukewarm breakfast - even if you're first up...
And you'll need those earplugs - Birmingham is noisy with revellers until 02:00 am.

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Pretty poor set

By

June 14, 2017

club

Decent room and facilities extremely indifferent front office staff. Felt extremely poorly treated

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EXCELLENT STAY

By

June 14, 2017

Very enjoyable stay room comfortable staff very friendly and efficient.
Would definitely stay again.

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Regular Mid week desination

By

June 14, 2017

club

No problem recommending this hotel. Friendly staff, comfortable rooms. Good city center location...about 2 mins walk from New Street Station. Enjoyable breakfast. Easy check out.

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Great night

By

June 13, 2017

club

We stayed one night for a family members birthday, which we celebrated nearby.
The hotel was great. Welcoming, clean and comfortable. Our room was great, exceeding our expectations. We would def stay here or in a Holiday Inn elsewhere, again.

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Such a nice hotel!

By

June 13, 2017

club

Such a lovely hotel, amazing value for money and in such a central location.

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Outstandingly poor

By

June 10, 2017

club

Terrible. Stay away. I'm not one to be overtly critical but this had to be said

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