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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 484 reviews
78%
Recommend This Property

Ratings Breakdown

484reviews

  • 5 Stars
    247
  • 4 Stars
    109
  • 3 Stars
    51
  • 2 Stars
    43
  • 1 Stars
    34

Nice Hotel

By

February 25, 2017

club

The overall experience was nice. I accidentally left something in our room when we checked out and when the hotel found it they called us. We said we would be there the next weekend to get it. The Manager I spoke with over the phone said I would be able to pick it up Saturday. When we drove to the hotel (from Indiana) the staff was unable to get our item because it was locked in the managers office who doesnt work weekends. The hotel staff said they would mail it to me. I did receive the package but was charged $16.00 for the shipping.

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Business stay

By

February 24, 2017

I have stayed at this hotel 3 years in a row. This hotel has major construction/remodeling going on. There fore the menu for dining is very limited compared to the past! My room was not clean by 4pm and that made me unhappy as I left at 8am and was told two different stories
Michelle who checked me in was very kind and she tried to find out the problem w the maids. Room finally was cleaned at 430pm.

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Just OK

By

February 21, 2017

Hotel is just ok, especially when compared to others nearby.

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Two thumbs up

By

February 16, 2017

club

We found our new staycation spot!Nice pool and sauna.
Great staff. Presidential suite rocked!

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HORRIBLE SERVICE

By

February 15, 2017

Will contact corporate as well as local fire department!

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Comfortable amenities

By

February 15, 2017

The room was warm and I like the HBO and Koenig, and the large refrigerator.

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Great service

By

February 14, 2017

club

I asked for a specific room and I was granted that. The rooms are always clean and not dated but a pleasure to stay at.

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Great Price Adequate Amenities

By

February 13, 2017

club

Beds were comfortable. The property appears to be finishing up renovations. Was not aware the breakfast was not a buffet which caused a rush. Check in and check out were easy. Good location.

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Lousy room

By

February 12, 2017

The room had many broken items including the front door handle. Not Holiday Inn quality.

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Relaxing

By

February 09, 2017

platinumelite

Just needed to relax and let the kids jumo in the pool and thats exactly what i got

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One night stay

By

February 07, 2017

platinumelite

The hotel was nice, but right off the interstate and our room was on the side with the interstate so we could hear traffic noise all night, even with a fan running. I would request a room on the other side of the building away from the interstate.
I was a bit disappointed that we were not informed at time of booking that the restaurant was under going renovation, they had the bar and dining area set up in a conference room, which was fine but because of the construction the front (air lock) door was open all the time which left the lobby very cold. We were with 3 other groups of people, two were offered free breakfast coupons but two were not (we checked in at different times) we chose to eat elsewhere for breakfast. The rooms were nice, well equipped and beds were comfortable. Pool area was nice and clean, but overrun by kids on the night we were there. The front desk staff was very helpful and gave us recommendations for places to get good pizza (when in Chicago). I would recommend this hotel for a short stay.

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Good comfortable facility

By

February 06, 2017

Liked the renovations to this facility. Rooms and hallways were cleaned and up to date. Overall appearance was good. Outside appeared clean and nice even with a winter arrival. Would definitely stay at this hotel again if in the area.

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