 Guest Reviews
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74%
Recommend This Property
Overall Experience 3.9
74%
Recommend This Property
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Open Gallery
Given a room already occupied and no elevator
ByKDissel
December 15, 2020
Checked in on our cross country drive at midnight and was given a room already occupied. I walked in the room with my dogs and turned on the lights to a room full of luggage and a man that had been startled awake by my entrance. I immediately backed out and apologized for the mistake and ran to tell my husband not to go into that room with our bags before I talked to the front desk.
I went to let the front desk staff know if my awkward encounter and to get a room that was not already occupied. The desk staff then informed me that there was not another room on the first floor available and that we would have to be put on the second floor with our dogs. This would have been fine if there was an elevator to bring our luggage up to the room with. NO ELEVATOR!?!? (We always bring in all our luggage due to our experience at another holiday inn where our rental car was broken into and all our luggage was stolen). So we brought the dogs up to the room and then made 3 trips from floor to floor with over a weeks worth of bags and dog supplies. The staircase was dirty with food/crackers scattered around and has tight corners that we’re difficult to maneuver large bags around. We got to our next room where an empty duffle bag was laying outside the room . Unsure of the vacancy of this room, we knocked, slowly opened the door, and flicked on the lights to see if this room was also occupied. Luckily it was empty and we unloaded our bags into the room and tried to get a few hours of sleep before getting on the road again.
Our breakfast was included the next day as a way of making things right, and it was a good breakfast, but I had asked to be contacted by the manager in the morning to understand what had happened and how they planned on preventing this event from happened again. I never heard from the hotel.
My husband and I are spire elite members and have over 54 stays in an ihg hotel this year alone and so we used points to pay for the room. We are unsure if this is why we were given the service, or lack there of, we received, but this hotel will not be one that we visit again.
Passing Through
Bypdove78
December 11, 2020
Clean, quiet and well located. Front desk agents were friendly and knowledgeable. nice lobby.
How is this Hotel a 3 star on Priceline?!
ByDerek
December 06, 2020
Initial impression coming in the front door was nice, updated concierge desk and beautiful lobby. Got to my room and the entire hallway smelled like Indian food and cat litter. Door handle only work half of the time and the rooms were so out of date that they still had turn knob climate control from the 80s and the bathroom was so small and poorly laid out that it was difficult to close the door from inside the bathroom. There is no way conceivable that this hotel should even be a 2 star, it is so out of date that it had the same carpet it had when I was in high school 20 years ago.
Visit
ByKathy
December 04, 2020
Friendly staff, welcoming lobby, convenience to town, airport... beautiful view of the mountains
Friendly staff plus a Clean Quiet Room
ByReggie
December 03, 2020
Do not pass this hotel up! The rooms are spacious and clean! Excellent Customer Service! While there are a variety of hotel/motels available in Bozeman. This Holiday Inn is exceptional!
nice and quiet
ByJayW
December 01, 2020
Next to several good food options nice pool and spa area. Room was clean and comfortable
Great place to stay
ByJessl
December 01, 2020
Clean and quiet hotel . Also a great location in Bozeman. We loved the pool and the fireplace on the main entrance.
Experience was excellent
By
November 16, 2020
Hotel entrance with great room and fireplace were nice especially with it being so cold outside. Room was clean and sufficient for our stay. The hallways could use a nice coat of paint and some pictures we felt they were kind of dingy looking for the quality of the rest of the hotel. We ate breakfast twice at the restaurant. The food and service were awesome.
Convenient, decent place!
ByJared
November 14, 2020
Just off the highway, but far enough that the noise isn’t an issue, nice lobby, staff were very courteous!
Holiday innn
ByDick
November 13, 2020
Good enough to return some day little spendy for winter Price's nice stafff but like I said it's Bozeman in November with and the motel did not have many cars in the parking lot it should have been 60 bucks a night or less nothing to do but watch it snow.
Nice, friendly, and clean
Byreynoldy
November 03, 2020
The building is dated and in need of updates, but staff was friendly and the rooms were comfortable and clean.
Great layover
ByJaws406
November 03, 2020
Hotel staff went out of their way to provide all info and replacement forgotten amenities. Pool and hot tub are amazing, rooms are comfortable and conveniently located, will def stay here on future trips to town!