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Rated 4.3 out of 5 by 175 reviewers.
Rated 3.0 out of 5.0 by Overall experience In general, the experience was good. However, I didn't find it exceptional, particularly with reference to the cost, including the parking situation. Since I had a virus invade my computer while I was there, you can imagine that colored my entire experience. Also, since there was a sign on the interstate indicating the presence of a Holiday Inn, I expected it to be closer to the highway, I was surprised to discover that it was not too near, and that there was no other signage to find the facility. It took me a bit of scouting around to get there. Incidentally, I chose the Holiday Inn because of good experiences in others. February 27, 2015
Rated 2.0 out of 5.0 by It took an hour to be served dinner The food was good. But at both dinners the staff seemed confused. One night it took an hour, really, for my dinner to come arrive. A waiter and waitress both kept asking if my food had come out. Looked puzzled and rushed off. We had a conference of over 120 people. When we went to get lunch the staff looked as though we had been dropped from outer space. Totally unprepared and understaffed for people let alone a large number. The second day little better. The last day a Sunday they did no even serve lunch. Might be worth opening for 120 people having a conference in the building. The staff did not give me any information about exercise facility or pool. I had to discover on my own. Many visitors were very confused about free breakfast. At the restaurant the said to ask at the desk. So they had leave the restaurant to ask at the desk. Some of the staff was outstanding, personable and went out of their way to to assist you. Others not as much. I asked to extend my checkout past our 1:00 lunch break. I was told 1:00 was the latest. I rushed up and back to find it coul have been moved to 2:00. Planning for a large conference might be a great idea. It would have been helpful if the staff was more organized. When you check in shouldn't they offer to validate parking, tell you about amenities and make clients feel welcome? The room was clean and many of staff very nice. Overall very discouraging. February 26, 2015
Rated 5.0 out of 5.0 by Clean and comfortable When I arrived I was pleasantly surprised to find a modern airy clean lobby. Not what I was used to from the Holiday Inns I had stayed at years ago. My room was larger than I expected and comfortable. This may sound like nit-picking but as someone who is not a coffee drinker I was very dissapointed that I could make all the coffee I wanted in my room, but could not get a tea bag anywhere within the hotel. I usually stay in other hotel properties which I cannot mention here and never had had a problem like this. If you are a Tea drinker you understand. If not then you don't. It is a big deal for such a small comfort. February 23, 2015
Rated 4.0 out of 5.0 by Great Staff! Warm Comfortable room but noisey Desk Staff and Restaurant staff professional, sincere and helpful. The room was warm and comfortable, the beds were clean and crisp with many pillows for comfort. Enjoyed the stay. Downside, urban location was noisey with sirens, trains and the heating system in room is near the head of the bed, when it goes on, its noisey too which was not all bad since the white noise of the heating system helped drowned out the external noise. Also, a lot of noisey hallway traffic. Maybe need better soundproofing. February 21, 2015
Rated 5.0 out of 5.0 by best pillows ever Great place to stay .. staff very well trained and friendly to boot stayed on 7th floor never a mess to be found. Complete security inside the hotel but i recommend caution outside the hotel February 19, 2015
Rated 2.0 out of 5.0 by Excellent service I can see changes made to the rooms which has elevated the comfort levels while occupying the room. The attitude of the staff has improved, along with the professionalism and courtesy. The experience was truly amazing. A suggestion - Why is it still called Holiday "Inn". It is definitely more than that. January 29, 2015
Rated 5.0 out of 5.0 by Convenient, comfortable place to stay in downtown Bridgeport CT The staff were professional and courteous. The accommodations were clean and comfortable. The location is ideal for getting around easily. January 26, 2015
Rated 3.0 out of 5.0 by It was ok I would recommend this hotel to someone who is there on business. I went for leisure, but there was nothing there that was relaxing to do. So if you are looking for a place to spend the night, this is your hotel. January 22, 2015
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