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Rated 3.9 out of 5 by 525 reviewers.
Rated 4.0 out of 5.0 by Great service My overall experience was very favorable. I have been staying at this hotel for many years and hope to continue doing so whenever I visit Boston. August 28, 2015
Rated 3.0 out of 5.0 by Good Location, but not the best night of sleep So this is the second time that I have stayed at this property for work. I have chosen the hotel both times because of the proximity to my place of work. Overall, the hotel is sufficient, but is not very up to date with the decor or design. My biggest complaint are the rooms themselves. My first stay had a room that I could not block out the hallway light through the window in order to sleep well. The bathroom also had an awkwardly positioned toilet that all but blocked the entire entry into the shower. The second time I stayed, the curtains in the room were better at blocking out light, but the air conditioning would never get the room below 76 degrees. I like my room to be cool in order to sleep. Also, despite never opening my windows, I could smell cigarette smoke from the people down below my window. August 24, 2015
Rated 5.0 out of 5.0 by congenial helpful staff So appreciate the hospital rate. We were there for 3 days and every one was very pleasant and helpful. August 23, 2015
Rated 2.0 out of 5.0 by Rough Stay Our King Suite door did not close all the way and was all glass and the door handle fell off. When we contacted the main desk to repair the issues, either the maintenance worker or the cleaning crew didn't close our main hotel room door the whole way, so our young child was able to push our door open. Plus, the issues weren't solved, the door handle was fixed, but the door still did not close and no curtain was hung on the door to the bedroom. When I called the front desk again about the fact that our main hotel door wasn't closed all the way, I was simply told a manager would be told. I never heard from anyone and no credit was applied to my bill. I had to ask for a credit, which they gave me for parking. August 21, 2015
Rated 2.0 out of 5.0 by First bad experience at this property I have stayed at this location many times, and have always had a good experience. During this stay, we arrived later in the evening, and immediately went to bed. The problem was that there was a problem with the toilet (Room 408) which would make a loud bang every half hour, and then begin to fill for a couple of minutes. This occurred throughout the night waking us all up every half hour. Needless to say, it was a long night. I let the person at the desk know about the problem at checkout, and she said thanks and would notify maintenance. Other than the toilet problem on this trip, we enjoy this location. Staff is always friendly, and location is close to the city. August 20, 2015
Rated 1.0 out of 5.0 by overall terrible experience for location and price. will not go back especially since my wife was going to cancer treatments. August 14, 2015
Rated 5.0 out of 5.0 by Made a Difficult Time Easier Lovely grounds and very convenient to everything. The staff could not have been more courteous, pleasant, or helpful. We were there under very trying circumstances and you really made things easier for us, for which we are very grateful. August 14, 2015
Rated 5.0 out of 5.0 by Great Location Great Staff, friendly, convenient. Will stay there again August 13, 2015
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