Rated 3.8 out of 5 by 175
Rated 1.0 out of 5.0 by EverythingOK Incompetent Staff
I stayed at the Brookline Holiday Inn because I was giving a lecture at a neighbouring university. I informed the front desk that the room was to be paid for by the company, however, the front desk clerk argued with me saying I had to put down my credit card and that there was no proof that the school was paying. I had the school's dean call the hotel the next day and I was informed that the situation was rectified. However, when I left two days later my credit card was declined and so I called my bank only to find out that the hotel had charged my credit card even though they said they wouldn't! It's absolutely humiliating! and a waste of my and everyone's time. This has never ever happened to me with a hotel before and I travel to a different city on a bi-weekly basis. Moreover, the room that I had had no natural light, and sub standard lighting so that one could not work within the room (i.e. to prepare for my talk). Wi Fi was often slow (because the hotel does not implement a password system, which means anyone can log on). Avoid!
January 12, 2014
Rated 1.0 out of 5.0 by ab1998 loud and bad customer service
I was very disappointed with my stay.there were dirty boxer shorts in the room. I was told they have a shuttle to brigham and women's but want told it was shut down until I checked in but was told not to worry because they have a lot of taxis that come however there were none. The front desk (Brandon) was most unhelpful. Would never stay there again. The hotel was very loud in the middle of the night.
January 6, 2014
Rated 5.0 out of 5.0 by RichRemy Staff was awesome , very nice room, quiet
The staff was very nice and helpful. Rooms were comfortable. Room service was very good. Breakfast buffet was very good. Hotel was quiet. The shuttle to the children's hospital was priceless. Only problem was the hot tub turned my Daughters hilights green but the staff tried rectify the situation. Overall outstanding hotel stay
December 21, 2013
Rated 2.0 out of 5.0 by DeCt In need of update!!
This is our first visit back to this hotel since 2009. It appears that not much has been done since then and the hotel is in serious need of updating. Because we were only going to be there one night we choose one of the rooms on the first or second floor....big mistake! Our room was the furthest from the lobby and almost a full block walk! I am sure there were other rooms available that were closer to the amenities. When you figure in your room cost, parking, breakfast and taxes it was no bargin! Although there was not actual dirt in the small bathroom it just looked tired and dirty. The hall looked like it had not been vacuumed in some time. On a positive note the supporting staff, van drivers and waiters, were very helpful and courteous providing good information about the area and good service.
December 15, 2013
Rated 4.0 out of 5.0 by ArnieP Pleasurable stay
Our three day stay at the Holiday Inn Brookline was quite pleasurable. Hotel staff was courteous and helpful. Located in an area convenient to many attractions.
December 7, 2013
Rated 4.0 out of 5.0 by APet Comfortable, quiet but in need of a make over
Overall this hotel suited our needs. We were in the old section of the hotel and though our room was spacious it was in need of a make over. Breakfast was included in the tariff but it was quite ordinary.
December 5, 2013
Rated 4.0 out of 5.0 by Kat45 Kat45
Staff were friendly and helpful especially cleaning people and breakfast staff (Servas was so nice & remembered us from last year). Breakfast was a great deal if you include it when making reservations. Parking was expensive.
All in all we have had a pleasant stay each time we have visited
December 4, 2013
Rated 2.0 out of 5.0 by Gweese Bed was not comfortable.
Hotel was shabby and not clean. The garage doors did not work properly. Asked the front desk for a certain service they were able to provide and they failed to do it.
December 3, 2013
Rated 2.0 out of 5.0 by Bon63 Too much money for extras
In my opinion this hotel is not a good value since the breakfast is an extra fee as well as a $29 parking fee
Scrambled eggs were dry
We are used to hotels that include breakfasts in the price and most times parking is included.
Will look for a B and B next time I need to stay overnight in the city
It is a good location but........
Bed too small---- would have preferred a King for that price
December 3, 2013
Rated 5.0 out of 5.0 by HWASR HWA
Hospital shuttle was outstanding. Drivers were skilled in all that traffic and were polite and helpful Good way to start the day.
November 27, 2013
Rated 1.0 out of 5.0 by travelerklm Look Elsewhere
3. unresponsive staff
November 26, 2013
Rated 5.0 out of 5.0 by MITmom Wonderful place to stay!
I can't say enough good things about the staff and the hotel. I was skeptical after reading a few reviews but had a great experience. My son goes to school in Boston and I needed a place to stay while he had ACL/LCL surgery at the New England Baptist hospital.
The hotel has a free shuttle to the area hospitals every hour and you can call the hotel when you need them to come and get you. It's located in a nice area with local shops and restaurants across from the T. When I needed help getting ice for my son one of the employees at the desk provided me with bags to put it in.
I can honestly say that EVERY employee I came into contact with from the front desk, the lounge, room service, shuttle drivers and housekeeping were exceptionally kind, friendly and helpful. I'm a pretty tough critic and rarely leave reviews unless I'm unhappy but this hotel deserved it! Thanks!
November 19, 2013
Rated 4.0 out of 5.0 by Bluegrassed Dana Farber paitents
Every six months we come to Boston for my wife's Dana Farber Cancer Institute visit. Holiday Inn Brookline always takes very good care of us while there. The shuttle service back and forth to the medical center is excellent. The underground parking garage is very convenient. The beds are very comfortable. Brookline is an older hotel but they do a good job maintaining it. The staff are courteous and helpful.
November 18, 2013
Rated 5.0 out of 5.0 by Redpup05 great location
The location of the Holiday Inn was just fantastic for us as we were in Boston to visit colleges. We picked up the T across the street and we were able to get where we were going with ease. The staff was very helpful with directions and always very friendly. Parking was easy also. The size of the room was perfect for our family! I would stay here again.
November 15, 2013
Rated 4.0 out of 5.0 by Tru12 Brookline Holiday Inn
I enjoyed the room, I was in an Annex and that was a bit hard to get to with two suitcases, kitty litter and all the other stuff one needs with a cat, but the room was great, small living room and kitchen with french doors leading to the bedroom and a sliding glass door outside. Wish it was warmer.
The kitchen staff especially in the morning is English challenged, I asked for salsa to go with my morning Quesadilla and I got everything from Orange Juice to a menu to my bill. Sadly no Salsa.
November 11, 2013
Rated 4.0 out of 5.0 by Llk48 great location
went in for the Red Sox parade and couldn't have been happier. if you're going to fenway! this is the place to stay.
November 5, 2013
Rated 4.0 out of 5.0 by Supermom4kids Clean, comfortable room. Hotel- good location
It was a standard hotel room, but clean and comfortable. The interior hallways in the hotel were long and sometimes confusing. (just the design of the hotel). Overall, the hotel was neat and clean, also conveniently located.
November 4, 2013
Rated 3.0 out of 5.0 by Jules0904 On the fence...
I recently stayed at the Brookline location for a conference for 3 nights. My room was located on the first floor, Im guessing in attempt to make the conference more accessible, however it proved to be my biggest issue in many ways. The staff was pleasant at every encounter from front desk to room service, and even my car ride to the airport when I left. However, the queen bed room was in fact a single twin sized bed with a discernible divot in the center of it which was not very comfortable. The toilet's flush with a step handle and with VERY strong force, and it is in close proximity to the bed, therefore throughout the night anytime anyone on the floors above me flushed the toilet, even with the bathroom door closed, I was awakened to the sudden loud flush. Also, the 1st floor room has no windows and it was located across from the pool. So, after conference when I went back to my room to study I dealt with loud children and was in a confined space reminiscent of a dorm room, not very relaxing.
October 30, 2013
Rated 4.0 out of 5.0 by MikeCME Wonderful staff
Incredible staff not only at the front desk but throughout the hotel. Some of the best I have ever seen compared to other hotels around the country!
October 30, 2013
Rated 4.0 out of 5.0 by travelpurr huge, comfy bed and great shower
We were really only in the room to sleep and shower, which was fine since the window faced the indoor atrium instead of facing outside. This would have been really bothersome if we had stayed any longer. I can't stand not being able to see what the world is like outside. The bed was comfortable and the shower was great.
October 30, 2013
Rated 3.0 out of 5.0 by Lucy1280 Average quality
The property was nothing special. I am a platinum elite member and I was disapointed to find out that there is no concierge or complimentary breakfast. I still haven't received the points from my stay.
October 30, 2013
Rated 5.0 out of 5.0 by LKhurana Upgraded room and service
I was given an upgrade on my room which was very comfortable and enjoyable
October 24, 2013
Rated 2.0 out of 5.0 by MEDICAL10 Very dissapointing this time.
I have stayed at this resort a few times now as I travel to the area for medical reasons. This time was the worst experience. First I paid on average 110% more per night for the same room I usually stay in when I come up. Then the first room they put me in was small, smelly and right next to the housekeeping storage room. I then had to wait about 2 hours to get into another room. The second room had rust, a big patch of rust, on the mattress and on two of the four pillow cases. I cleaned my tub myself after the second day because I saw that housekeeping had missed that in their cleaning ritual. For what I had to pay to stay this visit was very disappointing. One more word of advice; the men at the front desk can take lessons from the ladies. The ladies were extremly helpful and friendly, where the men came across as if they were doing the guest a favor by even addressing them. Very dissapointing visit. Hopefully they will redeem themselves next time.
October 24, 2013
Rated 4.0 out of 5.0 by skbrn Great Location
I got to enjoy my stay at the Holiday In Express Brookline. I was in Boston for a wedding and a number of family members rented hotel rooms there, as well. The location was superb. Public transportation was available as well as a short walk to some stores and restaurants. We did not utilize the food services (except when we were given breakfast vouchers upon our arrival for a room "mix up"). I would not hesitate to stay at the Holiday Inn Express Brookline again on my next visit to that city.
October 18, 2013
Rated 5.0 out of 5.0 by chiroblr wonderful night
We have stayed at this hotel several times. The attention to detail has always been perfect. The rooms are always clean, the night is quiet (so I can sleep), breakfast is always top quality. The staff is very knowledgeable about the area, where to go, what to see.
Always a pleasant trip.
October 17, 2013
Rated 2.0 out of 5.0 by Brookline Bad beds
A hotel is meant for sleeping and I can never understand why a hotel would not have good quality mattresses. All other aspects of the hotel were nice but the beds leave a lot to be desired.
October 16, 2013
Rated 1.0 out of 5.0 by Carpanter Worst room in the entire building
After traveling all morning for a wedding (this was one of the hotels with a block of rooms) we arrived and they had no rooms available. The only response we got from the front desk manager, Hector, was that we were guaranteed a room by 4pm, it was 1:45, and there was a bus picking up wedding guests at 4:25 to bring them to the wedding location. When we asked what we should do, we were told that we'd just have to keep checking back t the desk, but that we'd be guaranteed a room at 4pm. From that minute we should have known what kind of night it would be! We were able to get into a room around 2:30, which was great, but it was probably the worst room in the hotel! It was the second floor with windows directly on the car drop off area (literally the structure for the canopy completely blocked the view from the windows). We weren't there for the view, so we figured it would be fine, until we actually tried to sleep and there was a constant party if people standing in the carport echoing through the closed windows. We had to call the front desk to tell them to quiet down twice! I think we got 2 hours of actual sleep. Terrible. Good thing we had a great time at the wedding!
October 16, 2013
Rated 4.0 out of 5.0 by Nancydoglover Great location!
This hotel is in a great location and great neighborhood. The room was quite small, but was comfortable and very clean. Bed was comfortable and shower was terrific. The staff was extremely accomodating and the hotel takes pets which was great! There was free really good coffee in the lobby also! I would definitely stay at this hotel again.
October 16, 2013
Rated 2.0 out of 5.0 by disenchanted2 Seriously losing its appeal after 40 satisfying visits
How disappointed we are that the Brookline Holiday Inn is falling in its appeal. We were quoted a price over the phone that was $20 below what were were charged at check in. No explanation, no apology. The desk clerk was not helpful, even brusque.
Our room had a broken iron, no fridge, no microwave as it always has had in the past. The shower head was broken and only produced a trickle, Only the breakfast waiter remained the same competent, cordial professional we have had on previous stays.
We have always looked forward to staying there with such a marvelous staff and accommodations on over 40 visits; however, we are going to try another hotel on our next scheduled hospital visit.
October 14, 2013
Rated 2.0 out of 5.0 by DukeTina Not impressed at all
We regularly stay in Holiday Inn Properties, so it made sense that my fiancé and I would choose a Holiday Inn to spend the evening that we were getting engaged there. I can not believe that this was a Holiday Inn. The front desk was friendly, but very unprofessional. They were having personal conversations in front of us, which slowed the check in process for us. We were put in a room by the elevator, the thermostat did not work. We arrived to a cool room and went to bed, and woke to an 88 degree room. I am assuming that the thermostat was programmed, but, my goodness! It was an awful sleeping experience to get up and try to shut the heat to no avail...we ended up opening a window. This provided little relief to the temperature. The pillows, are great at every other property. I have no idea what happened to this property! They were awful! I never complain, ever, and have been a Priority Club member for 9 years. This is the first time, and I hope last time, that I have ever felt that I was staying in an economy hotel. Please look into this. As a Platinum member, if this is what I saw, imagine what is seen by the first time guest.
October 14, 2013