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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
75%
Recommend This Property

Overall Experience

3.8

based on 546 reviews
75%
Recommend This Property

Ratings Breakdown

546reviews

  • 5 Stars
    180
  • 4 Stars
    185
  • 3 Stars
    101
  • 2 Stars
    49
  • 1 Stars
    31

OK for Flights Through, Not for Business

By

May 25, 2017

Electronic book in is an excuse to avoid the customer. Paid dinner package did not discount 10% on meal as supposed. Bar/lounge severely understaffed waits of 40 mins for meals, queues to pay bill, no timely second drinks orders. Staff apologetic and could not be more helpful (when you could get a minute of their time) but swamped. Menu does not reflect or misleading on the actual meal. Checkout midday? housekeeping letting themselves into my room at 0900am - half expected with the noise in the corridor so OK for early flights but don't expect to sleep in.
This is an airport churn hotel that has lost the edge since revamp. Better for business if using IHG to stay in the Crowne Plaza in the City, get up a little earlier and pay for the bus back.

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Not recommended

By

May 22, 2017

platinumelite

Brussels Hiliday Inn is one of their worst properties.

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朝食は充実。自動チェックインに戸惑い。

By

May 22, 2017

club

自動チェックインのPCが並ぶのだが、初回戸惑う。。

ホテル設備は平均的で過不足なし。

空港までは割合距離があり、シャトルバスがない時間の場合は、タクシー代が掛かる点に注意。

朝食は充実しており、また雰囲気も良い。

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Service

By

May 22, 2017

Alles ist und bleibt gut freundlichkeit service

aufmerksamkeit

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Overall nice experience

By

May 16, 2017

very nice sleeping rooms...good pillows and other amenities in room. The only challenge I had was that the breakfast buffet was not the best - decent food, but way too much bread in every form. Need more berries and variety, and at least some quality granola for the yogurt.

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Lit petit

By

May 16, 2017

club

Le cafe dans la chambre mal fait et piscine froid .

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Chambre spacieuse et confortable

By

May 15, 2017

Chambre spacieuse et confortable. Salle de bain mériterait un rafraîchissement.

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Satisfaction

By

May 15, 2017

club

The hotel appearance after reconstruction is just great.

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Eine der ersten Adressen am Brüsseler Airport

By

May 14, 2017

club

Nachdem ich nun schon einige Hotels in Brüssel ausprobiert habe, werde ich bei weiteren Reisen soweit als möglich hier absteigen.Toller Service, freundlichen Mitarbeiter und als IHG Mitglied profitiert man auch noch von dem späten check out, besonders wenn man erst am Abend einen Rücklug hat.

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The test of true customer service

By

May 13, 2017

I find this hotel expensive , the menu very limited.
Difficult to order meals . Reception help very poor .
I only received help when I indicated I would be formally complaining

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lit confortable et très bon service

By

May 11, 2017

club

Très bon séjour et accueil et services de très bonnes qualités

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Buena y tranquila estancia

By

May 11, 2017

club

Hotel muy cómodo para negocios.
Cerca del aeropuerto y con todas laa facilidades y servicios como piscina y gimnasio

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